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Senior Client Manager - The B-Hive

Support Office»Marketing & Communications


Job Reference: 2 3 2 4 0 2 B R

Nottingham Support Office


37.5 Hours

Level 5

Location: Nottingham

Closing Date: 30 June

Contract: Permanent

Shift Pattern: Full time, Monday-Friday

About the role:

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

As a Senior Client Manager, you’re responsible for the success of your account, leading on day-to-day operations and team development. Reporting into the Head of Client Services, you’ll be hands on, managing your account like a business, developing relationships, onboarding new business, and participating in the

delivery of high-profile campaigns.

You’ll support the Head of Client Services to create momentum within the team to deliver high quality work, and drive growth. Working with other Senior Client Managers, you’ll shape the team by overseeing delivery and supporting the strategic development of the account whether that is identifying opportunities or finding creative solutions to ensure success for our stakeholders and colleagues.

Key Responsibilities:

  • As the account lead, you’ll be the main contact for clients on your account, being the go-to-person both internally and externally and responsible for ensuring both yourself and supporting team are delivering integrated campaigns
  • Ensure client briefs are clear and align to business objectives with the confidence to challenge and develop them with the client. In turn, producing an inspiring creative brief that strives for exceptional outputs.
  • Partnering with other creative and production agencies on delivery, working as one team and maintaining good communication and collaboration at all levels
  • Ensure scope of work is being managed and appropriately delegated across the team depending on skillsets required
  • Collaborate with Project Management team to ensure all campaigns are running as planned and delivering multi-channel campaigns to multiple paid media partners and/or owned channels
  • Manage the finance process, staying on top of tracking scope, estimating, and project budgets with your team
  • Manage multiple campaign deadlines, ensuring issues, risks or challenges are communicated and upholding the agency standards of ensuring great work is delivered.
  • Taking the lead in client meetings, presentations, and signoffs both virtual and in-person.
  • Being the delivery expert for your account ensuring your pushing for opportunities and continuously proposing solutions with a positive, can-do attitude.
  • Proactive, continuous improvement of processes for your area and in line with other account leads within B-Hive
  • Support Head of Client Services in areas of growth and be able to confidently communicate the agency’s offering
  • Actively contribute to Client Services and agency culture by leading by example, mentorship and nurturing wider innovation, creativity and fun

What you’ll need to have:

  • 5+ years as a Senior Account Manager or Junior Account Director within agency or related creative environment
  • Background in line management and developing account teams
  • Excellent written and verbal presentation skills including data and reporting; a storyteller
  • Experience working and collaborating with media agencies and delivering creative against large media plans.
  • Fluent in project management principles specifically delivering omni-channel creative assets
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
  • Numerate with skills in estimating creative delivery fees, creating reports and dashboards.
  • Passionate about producing great creative.

It would be great if you also have:

  • Retail account experience
  • Experience managing TV and Radio

About No7 Beauty Company:

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Our benefits:

  • Retirement Savings Plan
  • Enhanced maternity/paternity/adoption leave pay
  • Discretionary annual bonus
  • Generous discount on our own brands and partner businesses
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - go to to find out more. (Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)

What’s next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

We’re always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.


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