It’s what we do

Ever since we were founded in 1849, care has been at the heart of everything we do. Scroll down to see how we put this into practice.

So how do we do it?

Find out how we put care first in all areas of our business.


Our journey

Click play to follow our story, from making healthcare accessible for everyone to supporting our communities today.

Going beyond business

Click play to see how we put our passion for healthy, happy communities into action by making a sustainable difference every day, supporting some incredible organisations and coming together to make feel good happen.




We have a range of resources available to help support your wellbeing, both in and outside of work. From our dedicated Colleague Health team to Lifeworks, our Employee Assistance Programme offering free, independent, confidential support and counselling. Read more about this on our Rewards & Benefits page.


Reducing the impact we have on the environment has been an important part of the way we’ve run our business for many years and we’ve made some important steps on this journey; from reducing our carbon footprint and energy saving, to our packaging, transport and providing sustainable alternatives for our customers. Go to to find out more and read our CSR Report which outlines our progress so far and our ambitions for the future.


We’re lucky to receive a huge amount of applications for our roles, sadly this does mean that we can’t provide individual feedback at application stage. If you'd like feedback following an interview, please contact the store directly to request this. For Support Office roles, you can contact the recruiter you had previous contact with.

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