Frequently asked questions
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We encourage you to make your application as soon as possible. We remove our vacancies from the website as soon as we have enough candidates to interview.
Our salaries vary based on your skills, experience and the location of the role, this is something that we would be able to discuss with you at interview.
We don’t accept CVs in our stores or by email. All applications can be made online. You can find all of our current opportunities on this site; they are updated daily.
Yes, depending on the role this is possible. For Store based roles we recommend you apply for your preferred role. For some roles, if you’re progressed to interview stage then we would withdraw any other applications.
For a number of our roles we use online assessments to help understand your suitability for the position. If you’re successful in being invited to an interview, you’ll be able to discuss your relevant experience then.
If you'd like feedback following an interview, please contact the store directly to request this. For Support Office roles, you can contact the recruiter you had previous contact with.
In most cases you have 7 days to complete the online assessment unless we have indicated differently in the invite email. However, we would encourage you to complete the assessment as soon as possible as we progress candidates to interview as they pass the online assessment.
Not all of our online assessments are compatible with all tablets and mobile devices, so we suggest you use a desktop if possible. We also recommend that you disable pop up blockers, delete your browser history and all cookies before attempting to log back in.
If you’ve previously completed the same online assessment within a 12 month period then we will use those results and you don’t need to take it again.
During your application, you will be asked ‘Do you require any adjustments or assistance?’ Please use this section to tell us about any adjustments or assistance you may need in order to complete the assessment or attend an interview. We will endeavour to meet these requests wherever possible. The online assessment for store colleague roles has no time limit. You will have 7 days to complete it and can take as long as you need within this time frame, meaning you can leave the test and return to it later. For other roles which do have a time limit on the online assessments, please get in touch if you feel you need further support.
You can reschedule your interview by using the link from the invite email that you used to book your interview originally – slots are available on a first come first served basis.
Please contact the store directly to let them know. For Support Office roles please contact the recruiter that you’ve had previous contact with.
You’ll need to be 15 years old to work as a Customer Assistant in most of our stores. However, to work at an airport store you’ll need to be 18 years old or over. There are limits to the hours/days you can work if you’re in school or further education, but this is something we can discuss with you.
If you’re looking for work experience in store, please contact your local store and they may be able to accommodate you. For placements in our Nottingham Support Office you can join our Work Inspiration scheme or send your CV and area of the business you’re interested in to . We will try and support you as much as possible, however, unfortunately we can’t give work experience to everyone.
We are proud to be an equal opportunities employer, and wherever possible will make reasonable adjustments in order to help support candidates into work. Such adjustments would need to be discussed with the hiring manager at interview.