Frequently asked questions

Your job search & application
Q How do I sign up for jobs alerts?
A

Head to our job search page and log in. Once logged in, you can search for a job in your location using specific key words relating to the role you’re looking for. You can then click to ‘save this search’ and set how frequently you would like to receive updates.

Q Can I hand my CV into the store? Or email it to you?
A

We don’t accept CVs in our stores or by email. All applications can be made online. You can find all of our current opportunities on this site; they are updated daily.

Q There’s no closing date on the job description, how do I know when it’s open until?
A

We encourage you to make your application as soon as possible. We remove our vacancies from the website as soon as we have enough candidates to interview.

Q Can I apply for more than one role?
A

Yes, depending on the role this is possible. For Store based roles we recommend you apply for your preferred role. For some roles, if you’re progressed to interview stage then we would withdraw any other applications.

Q I’ve made my application but I wasn’t asked for my CV. Where do I tell you about my previous experience?
A

For a number of our roles we use online assessments to help understand your suitability for the position. If you’re successful in being invited to an interview, you’ll be able to discuss your relevant experience then.

Q I’ve withdrawn my application, how can I reinstate it?
A

You’re able to do this by visiting www.boots.jobs and logging into your account. Find the vacancy that you’d like to be considered for and if the vacancy is still available you will be able to reinstate your application.

Q How can I find out what is happening with my application?
A

You can do this by visiting www.boots.jobs and logging into your account. You’ll be able to view the applications that you’ve made and see what status they are at.

Q I’ve not been successful with my application, can I get any feedback?
A

We’re lucky to receive a huge amount of applications for our roles, sadly this does mean that we can’t provide individual feedback at application stage. If you'd like feedback following an interview, please contact the store directly to request this. For Support Office roles, you can contact the recruiter you had previous contact with.

Online assessments & interviews
Q I’ve been asked to complete an online assessment. How much time do I have to complete it?
A

In most cases you have 7 days to complete the online assessment unless we have indicated differently in the invite email. However, we would encourage you to complete the assessment as soon as possible as we progress candidates to interview as they pass the online assessment.

Q I can’t click on the link to open the online assessment.
A

In the email, copy and paste the URL (web address) into a new internet tab and progress from there. Alternatively for some of our online assessments, you can log into your www.boots.jobs account and start the assessment from there.

Q I’m struggling to complete the online assessment.
A

Not all of our online assessments are compatible with all tablets and mobile devices, so we suggest you use a desktop if possible. We also recommend that you disable pop up blockers, delete your browser history and all cookies before attempting to log back in.

Q Do I need to complete an online assessment each time I apply?
A

If you’ve previously completed the same online assessment within a 12 month period then we will use those results and you don’t need to take it again.

Q I have a disability or learning difference which may affect my performance during the selection process.
A

During your application, you will be asked ‘Do you require any adjustments or assistance?’ Please use this section to tell us about any adjustments or assistance you may need in order to complete the assessment or attend an interview. We will endeavour to meet these requests wherever possible. The online assessment for store colleague roles has no time limit. You will have 7 days to complete it and can take as long as you need within this time frame, meaning you can leave the test and return to it later. For other roles which do have a time limit on the online assessments, please get in touch if you feel you need further support.

Q I’ve booked an interview but I can’t make it any more.
A

You can reschedule your interview by using the link from the invite email that you used to book your interview originally – slots are available on a first come first served basis. For Support Office roles, please contact the recruiter that you’ve had previous contact with.

Q I’m running late for my interview, what do I do?
A

Please contact the store directly to let them know. For Support Office roles please contact the recruiter that you’ve had previous contact with.

Q When should I hear back after an interview?
A

It usually takes 14 days to hear back from an interview. If you’ve not heard after this please contact us at careers@boots.co.uk

Other popular questions
Q I’m locked out of my www.boots.jobs account. Help!
A

Our Recruitment Support Centre can help you to unlock your account. Please email careers@boots.co.uk.

Q How old do I need to be to work at Boots UK?
A

You’ll need to be 15 years old to work as a Customer Assistant in most of our stores. However, to work at an airport store you’ll need to be 18 years old or over. There are limits to the hours/days you can work if you’re in school or further education, but this is something we can discuss with you.

Q How can I find out the salary for the role?
A

Our salaries vary based on your skills, experience and the location of the role, this is something that we would be able to discuss with you at interview.

Q Can I do work experience at Boots?
A

If you’re looking for work experience in store, please contact your local store and they may be able to accommodate you. For placements in our Nottingham Support Office you can join our Work Inspiration scheme or send your CV and area of the business you’re interested in to work.experience@boots.co.uk. We will try and support you as much as possible, however, unfortunately we can’t give work experience to everyone.

Q I have a disability and may need adjustments to be able to work (either to the work premises or working pattern), would this be possible?
A

We are proud to be an equal opportunities employer, and wherever possible will make reasonable adjustments in order to help support candidates into work. Such adjustments would need to be discussed with the hiring manager at interview.

Q I have a question that is not on here, how can I get in touch?
A

You can contact us by email on careers@boots.co.uk