TikTok Shop Trading and Operations Manager

Role: TikTok Shop Manager
Contract: 12-month fixed-term contract
Shift pattern: Full Time
Location: UK
Recruitment Partner: Matthew Nelligan

What you'll be doing
As the TikTok Shop Trading & Operations Manager at Boots, you will lead the commercial performance and operational management of our TikTok Shop. This role is crucial in driving sustainable revenue growth and ensuring excellence in trading and marketplace operations. You will collaborate closely with various teams to establish processes and build internal capabilities, making a significant impact on our social commerce strategy.
Key responsibilities

• Own TikTok Shop GMV, sales, and trading performance.
• Develop and manage the trading and promotional calendar.
• Optimise assortment, pricing, bundles, and promotional mechanics.
• Manage day-to-day TikTok Seller Centre activity.
• Oversee product catalogue, listings, and launches.
• Coordinate fulfilment, returns, and customer experience with partners.
• Plan and execute TikTok Shop LIVE shopping events.
• Deliver weekly and monthly performance reporting.

What you'll need to have (our must-haves)

• Hands-on experience managing a live TikTok Shop.
• Proven ownership of TikTok Shop sales and commercial performance.
• Strong understanding of TikTok Seller Centre.
• Experience with product listings, trading, promotions, and reporting.
• Strong stakeholder and cross-functional leadership skills.

It would be great if you also have

• Experience launching or scaling a TikTok Shop.
• Experience running TikTok Shop LIVE commerce events.
• Familiarity with working alongside TikTok Shop partners or agencies.

Where your brilliance can take you
In this role, you will have the opportunity to shape the future of Boots' TikTok Shop and drive significant commercial impact. As you establish processes and build internal capabilities, there will be potential for career growth into senior leadership roles within the digital and e-commerce sectors at Boots. Your expertise will not only enhance your career trajectory but also contribute to the long-term success of our social commerce initiatives.
Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.