Learning & Development Trainer (Property Interventions & Store Transformation)

Contract: Permanent
Location: We have 3 vacancies that will cover - North, South and Central Region so you can be based in any of these parts in the country
Fully-Remote roles that will require frequent store travel
Recruitment Partner: Anastasia Walker

This isn't your typical L&D training role. You'll be at the heart of our BOOTS OPTICIANS store transformation programme, partnering with Store Leaders and colleagues to ensure they have the skills, confidence, and capability to thrive before, during, and after major store transformations. This is a permanent full time field based role

What you’ll be doing

In this pivotal role, you will:

• Deliver impactful learning interventions that align with our business priorities and support store transformation projects.

• Coach and develop Store Leaders and colleagues, helping them navigate change with confidence.

• Identify skills gaps and create tailored learning solutions that drive measurable results.

• Partner with key stakeholders to ensure our teams have the tools and knowledge to provide exceptional customer care.

• Track the effectiveness of learning activities, helping stores realise their full potential post-refit.

What you’ll need to have (our must-haves)

• Proven experience in opticians retail, coaching, and performance development, ideally in a multi-site environment.

• Strong understanding of sales techniques and excellence in customer service.

• Excellent communication and presentation skills, with the ability to adapt your training style to diverse needs.

• Strong problem-solving skills and the ability to thrive under pressure in a fast-paced retail environment.

• Proficiency in Microsoft Office, particularly PowerPoint.

It would be great if you also have

• Experience in commercial acumen, linking training needs to business results.

• A resilient and adaptable approach, comfortable working with ambiguity.

• Effective time management and strong planning skills.

Where your brilliance can take you

At Boots, we believe in your potential. You’ll have the opportunity to grow your career within a supportive environment that champions learning and development.

Rewards designed for you

• Boots Retirement Savings Plan (up to 6% company contribution)

• Generous employee discounts for you and a family member

• Enhanced maternity/paternity/adoption leave pay

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.

A bit about us
At Boots, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.

**What’s next?**If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.
Be brilliant with Boots.