Operations Development Specialist
Support Office»Customer Support Centre | Retail & Central Operations
Summary
Nottingham, Nottingham Support Office
Secondment
37.5 Hours
Location: Nottingham (Support Office)
Closing date: 18/09/26
Recruitment Partner: Daniel White, Daniel.White1@Boots.com
Join an exciting team at the heart of Boots UK's Central Operations function. Our mission is simple: Simpler for Stores, Better for Customers, and More Value for Boots.
We focus on improving operational efficiency through simplified processes and smart technology investments, helping our store teams work more effectively while driving better outcomes across the retail operation. This is a fantastic opportunity to play a key role in shaping how our stores operate and how new technology supports colleagues and customers every day.
What you’ll be doing
Working closely with a range of internal stakeholders, you will support projects focused on EPOS systems, store operational processes and in-store technology. You will be responsible for helping to ensure new systems and technologies are fit for purpose through User Acceptance Testing (UAT), while also supporting effective communication and change management activities. In this role, you will:
- Support IT and business teams by working cross-functionally with key stakeholders to identify and deliver process improvements and simplification opportunities.
- Carry out User Acceptance Testing (UAT) for new software, system enhancements and hardware developments.
- Support the development and execution of readiness and communication plans to ensure successful implementation of changes across stores and field teams.
- Assist with project delivery activities, including planning, documentation and reporting progress to project sponsors and stakeholders.
- Collaborate with team members to identify and evaluate future development and improvement opportunities.
- Analyse store transaction data and provide recommendations to support future cash management and till allocation strategies.
What you’ll need to have (our must-haves)
- Proven experience in operations or process improvement.
- Strong analytical skills with a data-driven mindset.
- Excellent communication and collaboration abilities.
- A proactive approach to problem-solving and innovation.
- Ability to thrive in a fast-paced environment.
It would be great if you also have
- A strong understanding of retail store operations and processes.
- Excellent relationship-building skills, with the ability to work effectively across a broad range of teams and stakeholders.
- Confidence in influencing others, driving collaboration and delivering results.
- A proactive and enthusiastic approach, with a passion for identifying opportunities, solving problems and improving store experiences.
- Strong written and verbal communication skills, including the ability to present information confidently to a variety of audiences.
- Good working knowledge of Microsoft Office applications, including Outlook, Teams, Word, PowerPoint and Excel.
It would be great if you also have
- Experience in Project Management and/or Continuous Improvement methodologies.
- Process mapping experience.
- Previous Boots store experience.
- Experience conducting User Acceptance Testing (UAT).
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and growth, supported by a culture that values learning and progress.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We are open to discussing part-time and job share options. If you require additional support during the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Summary
Nottingham, Nottingham Support Office
Secondment
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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