Service Coordinator & Reporting Analyst
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Role: Service Coordinator & Reporting Analyst
Contract: Permanent
Location: Nottingham, Beeston - 5 days in office
Recruitment Partner: Kershia Broughton
What you'll be doing:
As a Service Coordinator & Reporting Analyst at Boots Online Doctor, you will play a crucial role in enhancing our service management processes. Your work will directly impact the efficiency and effectiveness of our digital healthcare services, ensuring that we deliver exceptional care to our customers. By establishing robust reporting capabilities and coordinating service activities, you will help drive improvements in service visibility and operational readiness.
Key responsibilities:
- Design, build, and evolve Service Management reporting capabilities and dashboards.
- Produce weekly and monthly operational service reports to track performance.
- Support the administration and coordination of the Incident Management process.
- Monitor incident records in Jira, ensuring data quality standards are maintained.
- Assist with Major Incident communications and record keeping as required.
- Coordinate Service Management activities across Technology and business teams.
- Support the development of service KPIs and performance indicators as Service Management matures.
- Help automate reporting processes to reduce manual effort.
What you'll need to have (our must-haves):
- Proven experience in service management or reporting analysis.
- Strong analytical skills with the ability to interpret complex data.
- Proficiency in using reporting tools and software, such as Jira.
- Excellent communication skills to engage with various stakeholders.
- Ability to work collaboratively in a fast-paced environment.
It would be great if you also have:
- Familiarity with ITIL frameworks and best practices.
- Experience in incident and problem management processes.
- Knowledge of service transition activities and operational readiness.
- Previous experience in a healthcare or digital services environment.
Where your brilliance can take you:
At Boots, your career growth is a priority. As a Service Coordinator & Reporting Analyst, you will have the opportunity to develop your skills in service management and reporting, paving the way for advancement into senior analyst roles or management positions within the service delivery team. With our commitment to continuous improvement and professional development, you can shape your career path while contributing to the success of our digital healthcare services.
Rewards designed for you:
Boots Retirement Savings Plan (up to 6% company contribution)
Generous employee discounts for you and a family member
Enhanced maternity/paternity/adoption leave pay
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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