Workforce Planning Manager
Support Office»Customer Support Centre | Retail & Central Operations
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Location: Nottingham (Support Office)
Closing date: 20/07/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? Join us at Boots as a Workforce Operations Manager in Nottingham, Beeston, leading how we plan and invest in colleague hours across our UK & ROI stores. This is a high-impact role shaping workforce strategy, cost efficiency, and customer experience at scale.
This role sits within the Workforce Operations function at Boots and reports into the Head of Workforce Operations. You will lead a team of Workforce Analysts and play a critical role in managing payroll investment across our UK & ROI store estate, ensuring we balance cost, service, and customer experience.
What you’ll be doing
This is a unique opportunity to influence how we invest c.£700m+ in colleague hours, directly impacting store performance and customer experience.
In this role, you will:
- Own workforce planning and payroll allocation across all Boots UK & ROI stores estate
- Lead and develop a team of Workforce Analysts, ensuring accuracy and integrity of workforce models (including ACI)
- Model and validate payroll savings opportunities and support business case development across functions
- Lead the Customer Driven Profiling (CDP) process, ensuring resource aligns to customer demand
- Provide clear, insight-led reporting to senior stakeholders to support decision making
- Drive continuous improvement in workforce planning methodologies, tools and governance
What you’ll need to have (our must-haves)
- Strong experience in workforce planning, financial modelling or labour optimisation in a large, complex business
- Proven ability to work with large data sets and apply analytical thinking to solve business challenges
- Experience managing or leading analysts and delivering high-quality outputs through others
- Strong stakeholder management skills with the ability to influence senior leaders
- Ability to simplify complex data into clear, actionable insights
- Comfortable working to deadlines and managing multiple priorities
It would be great if you also have
- Experience with workforce planning tools or models (e.g. labour models, forecasting tools, data cube structures)
- Knowledge of retail or multi-site operations
- Experience applying continuous improvement or lean methodologies
- Understanding of payroll budgeting or financial planning processes
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for career development and progression, supported by our commitment to learning and growth.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday and discounted gym memberships.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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