Customer & Commercial Insight Analyst - Healthcare

Role: Customer & Commercial Insight Analyst - Healthcare

Contract: Fixed Term

Shift pattern: Full Time

Location : Nottingham Support Office

Closing date: 31st December

Recruitment Partner: Matthew Nelligan

About the role

Key responsibilities

· Act as a key partner to our consumer healthcare team, supporting them in developing their activity, shaping the future of our business by providing customer focussed insights and wider business and market context including competitor trends and performance

· Deliver end-to-end customer insight projects to key business issues and questions through bespoke analysis; scope and manage projects from responding to the brief, right through to impactful delivery of results and recommendations

· Developing and delivering our reporting capability for the healthcare team, providing customer-focussed insight and return on investment reporting

· Clearly and concisely present insight and recommendations to stakeholders, acting as the voice of the customer; be confident in presenting the 'What' and developing the 'So what'

· Have a proactive nature in striving to improve ways of working and creating efficiencies within the team, by simplifying ways of working and standardising processes

Use a variety of market data sources and tools, and leverage our first party data to get an in-depth understanding of customer shopping behaviour and performance

What you'll need to have

• Experience of interpreting complex sets of data and exposure to a range of analytical techniques and self serve tools

• Proficient in Excel and PowerPoint with the ability to manipulate and visualise data in a compelling way

• Excellent communication, organisational and project management skills; ability to handle multiple tasks through managing competing priorities and workload

• Ability to compile and working with multiple data sources whilst being able to confidently interpret and deliver findings to a broad audience, championing the voice of the customer

• Excellent attention to detail with a “Right First Time” approach in order to deliver best in class outputs

• Exposure to external data platforms and insight solutions such as Kantar, Circana, Euromonitor, Similarweb, and Mintel would be an advantage

• Experience of working within a retail/FMCG business environment would be advantageous

A bit about the team:

We have big ambitions, we hope you do too. As part of our Insights team, you will be part of a high performing team with the challenge and responsibility to be at the forefront of developing customer and patient understanding.

You'll be delivering strategic and tactical insights, working with a wide range of stakeholders across our business to drive commercial advantage by putting the customer at the heart of the decision-making process.

A strong focus on development across the team will provide opportunities and support for considerable personal growth and progression to becoming a well-rounded insights professional.

Boots UK is part of the Boots Group and is the UKs leading pharmacy-led health and beauty retailer. With over 1800 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.