Explore our career stories
Explore your potential with us. We’ll give you the support, tools and encouragement to keep learning and building your career to ensure that when you’re with Boots, you’re truly better for it.
ROBERT, Pharmacist Store Manager
Since starting as a part-time Pharmacy Advisor in 2020, Robert has progressed through Foundation Training and a Relief Pharmacist role to become a Pharmacist Store Manager. Read more to see how his career has developed, the key skills he has gained, and his ambitions for future progression.
LYDIA, Regional Business Manager for City & West London
Since joining us at 17 as a part-time Customer Advisor, Lydia has combined her passion for beauty and customer care to support colleagues and customers alike. Progressing from No7 Advisor to Assistant Manager, then No7 Business Manager, and now Regional Business Manager for City & West London, she has embraced opportunities to grow her leadership skills and develop her career. Read her inspiring story here.
KATISHA, Commercial Specialist – Health Hub
Since joining Boots in 2013 as a Customer Service Advisor, Katisha has embraced opportunities across Workforce Management, the Loyalty team, and now the Boots Health Hub. Progressing from Realtime Co-Ordinator to Assistant Support Services Manager and now Commercial Specialist, she has developed expertise in planning, digital strategy, and project leadership. Read her inspiring story here.
SANDEEP, Optometrist – Boots Opticians
Sandeep has been with Boots Opticians since 2015, starting as a Pre-Registration Optometrist and progressing to Optometrist, Assistant Manager, and Supervisor. Throughout her career, she has followed her passion for eye care and patient support, developing both clinical and leadership skills. Read about her journey here.
JULIE, Store Manager
Julie has been with Boots for 20 years, starting as a Christmas temp and progressing to Store Manager. Throughout her career, she has developed her leadership skills, supported her team, and created positive experiences for customers. Read about her journey here.
Learning & development
The world of pharmacy and healthcare is advancing at pace, so our Pharmacy programmes are specifically designed to enable you to stay one step ahead. We’ll support you at every stage of your career to develop the skills you need to provide safe, professional and patient-centred care, and keep your clinical know-how up to date.
If you’re a new or aspiring Pharmacist, we’ll guide you through the best start to your professional pharmacy career, beginning with placements for undergraduates through to the Trainee Pharmacist programme and into your Newly Qualified year, all supported by our fantastic Healthcare Academy Trainers.
Experienced Pharmacists can also keep their clinical and commercial skills up to date with Continuing Professional Development (CPD) learning and events.
For our Pharmacy Support teams, our regulated and accredited programmes are designed to develop your skills as a Pharmacy Advisor, Pharmacy Technician, or Accuracy Checking Technician, and help you support our customers’ and patients’ changing wellbeing needs.
This is all underpinned by our Pharmacy Services Training, enabling colleagues to provide safe, effective and innovative services.
Our amazing store teams directly influence our customers’ and patients’ experiences through their confidence and product knowledge. That’s why we’ve designed our retail development programmes to give you the knowledge and core skills you’ll need to feel empowered to deliver a great customer experience.
A variety of learning is available to store teams and leaders to support their development of essential retail skills. From our award winning customer service programme which is recognised and accredited by the Institute of Customer Service to advanced skills in a variety of areas including fragrance, photo and healthcare, you’ll develop the knowledge to give our customers brilliant advice on the products and services we offer.
Our Support Office & Supply Chain team members play a critical role in enabling teams across our business to deliver the best possible experience for our customers and patients, so we’ll provide you with the opportunity to learn and grow alongside our business.
Designed with care in mind, these programmes cover resilience and wellbeing, coaching, leading a team and much more. Whether it’s digital learning, self reflection, podcasts or even apprenticeships, there are lots of options to develop within our Support Office and Supply Chain.
Our Boots Opticians teams face a wide range of eye care needs every day, so our programmes are specifically designed to enable you to thrive and adapt in this changing environment. We’ll support you at every stage of your career with practical clinical skills, as well as developing your business, commercial and leadership knowledge.
If you’re on your journey to becoming a qualified Optometrist or Clinician, you’ll be supported by our Pre-registration and Foundation Optometrists programmes, or via our Student Dispensing/Contact Lens Opticians courses (delivered in partnership with ABDO college) to enable you to confidently provide professional care to patients.
Experienced Clinicians will have lots of opportunities to keep your professional skills and knowledge up to date through Continuing Education & Training (CET) and for our Optical Consultant colleagues, the Boots Opticians Optical Skills Training (B.O.O.S.T) provides essential customer service and technical ability to support our customers and patients brilliantly.
As an Opticians Store Leader, you’ll develop commercial leadership skills and a broader understanding of how to lead a team safely and effectively.
As a leader at Boots you have the opportunity to directly impact the lives of customers, patients and team members for the better. Through our Learning & Development offer, you’ll be supported to strengthen business performance whilst also role modelling our Walgreens Boots Alliance (WBA) values, fostering environments of trust, care and inclusivity that enable others to be the best version of themselves.
Our Leadership programmes will give you the skills you need to delegate and empower, drive productivity, improve performance, and plenty more. Whether you’re a newly appointed leader or stepping into a senior role, training is available to all of our leaders and is easily accessible, delivered both independently and as part of a group.
Our in-role apprenticeships help you gain A-Level equivalent qualifications, right up to Foundation Degree level accreditation. We’ll offer you all the training and development you need to be a strong, capable leader.
How people interact with the beauty industry is changing. That’s why we’ve designed courses that’ll help you welcome customers into a new shopping experience and deliver the knowledge, confidence and care to inspire them.
As a new Beauty colleague, you’ll receive the best start with a 13-week induction to develop your product knowledge and your ability to offer unbiased advice on all of our amazing brands. But it doesn’t stop there, ongoing training will also cover new brands, products and techniques, as well as an invite to our market leading, 6 monthly beauty conference.
For our No7 team members, you will become experts in No7 products and match made services, as well as having the opportunity to volunteer for additional training to become a Boots Macmillan Beauty Advisor, supporting those who are experiencing visible side effects of cancer treatments.
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