Workforce Optimisation Manager
Support Office»Customer Support Centre | Retail & Central Operations
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Location: Nottingham (Support Office)
Closing date: 09/09/26
Recruitment Partner: Daniel White, Daniel.White1@boots.com
Are you ready to make a difference? Join us at Boots as a Workforce Optimisation Manager in our Nottingham Support Office!
Shape how Boots invests in its store workforce. Based at our Nottingham Support Office, this role uses workforce insight, payroll modelling and cross-functional collaboration to improve productivity, control costs and support a great customer experience across Boots UK and ROI stores.
What you’ll be doing
Reporting to the Head of Workforce Operations, you will bring together workforce plans across Boots UK and ROI stores and turn complex payroll data into clear, actionable recommendations.
This is an individual contributor role with significant exposure to senior leaders across Operations, HR and Finance. In this role, you will:
- Lead strategic workforce optimisation across the stores estate, balancing cost, productivity and customer experience.
- Bring together workforce plans from HR and business units to create a joined-up view of investment and opportunity.
- Identify opportunities through shape of investment, recruitment plans and payroll spend.
- Support and validate business cases, salary models and payroll savings with the Workforce Planning Manager.
- Create clear reporting and analysis from resource model inputs, including accurate monthly productivity reporting and commentary.
- Improve resource model processes and accuracy through continuous improvement, lean thinking and simplification.
- Support the maintenance and development of workforce tools used by stores, with occasional store visits.
What you’ll need to have (our must-haves)
- Strong data analysis skills, with the ability to develop, test and evidence hypotheses.
- Ability to explain complex information clearly and concisely to senior and non-technical audiences.
- Experience of working across functions and managing a broad network of stakeholders.
- Ability to deliver accurate work to tight deadlines and manage competing priorities.
- Practical experience of process improvement, simplification or lean ways of working.
It would be great if you also have
- Experience of workforce planning, workforce optimisation, payroll modelling or a closely related analytical role
- Knowledge of Boots UK and ROI store structures, operating models or workforce processes.
- Experience of retail workforce investment, store payroll or business case governance.
- Experience using labour planning and productivity tools.
- Understanding of people models, shape of investment and store recruitment planning.
Where your brilliance can take you
At Boots, we believe in your potential. You’ll have opportunities for professional development and career progression, allowing you to shape your future while making a meaningful impact.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Flexible benefits scheme including options for additional holiday, discounted gym membership, life assurance, and much more.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
Summary
Nottingham, Nottingham Support Office
Permanent
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
Got a question?
Why Boots?
At Boots care is at the heart of everything we do.
Discover how we support you to achieve your goals, how we’re creating an open and inclusive working environment and explore our meaningful benefits.
