Store Manager (small store)
Retail»Retail Management | Airport
Summary
Birmingham, Terminal 2 Airside Departure Lounge
Permanent
37.5 Hours
We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.
This role includes evening shifts.
This role includes weekend shifts.
This role includes night shifts.
We can only consider candidates who are over 18 due to age restrictions for this role.
Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring a team together?
At Boots, our smaller stores sit right at the heart of the community. Guided by our purpose of “With you. For life.” you’ll support our customers and colleagues through the moments that matter most.
Boots is always evolving, with new products, services and ways to support our customers and you’ll bring these to life in a way that makes sense for your local community. You’ll get to know your customers by name and build genuine relationships. Whether they’re picking up everyday essentials or looking for clear, expert healthcare advice, you’ll work with your team to create a destination environment that people trust.
As Store Manager, you’ll lead a close-knit team and create a place that feels welcoming, positive and supportive. You’ll get stuck in on the shop floor, know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability.
If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
As Store Manager, you will report into the Area Manager and bring energy, direction and purpose to your store. This is a hands-on leadership role where you’ll have real ownership of your store and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong sales performance go together.
- Lead and inspire your team to deliver exceptional service
- Drive sales and performance, balancing customer care with commercial goals
- Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
- Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
- Help your team feel confident delivering new services, products and initiatives
- Champion the Boots brand and making your store stand out
- Get to know your people – what motivates them, and what needs to change
- Coach and support your team—helping them grow in confidence, skills and experience
- Be bold, try new things and use data and insights to look for ways to improve every day
What you’ll need to have (our must-haves)
- Retail management experience and strong commercial awareness
- Great customer service skills and a passion for delivering care
- Ability to lead performance and implement strategy in-store
- A calm, flexible approach with the confidence to adapt at pace
- A collaborative style. Able to build both a strong team culture and profitable external relationships
- Passion for learning and a drive to support others to grow
It would be great if you also have
- Confidence using new technology and digital tools
- Experience working closely with local communities or in a healthcare setting
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As Store Manager in a small store, you’ll be perfectly placed to build your leadership capability and take the next step. Whether that’s moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagships, or ultimately progressing into senior leadership roles such as Area Manager, there’s plenty of room to grow at Boots.
There are also opportunities beyond stores. If you’re looking to move into our Nottingham Support Office, we have a variety of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.
Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discount across Boots and partner brand
- Discretionary annual bonus
- 38 days annual leave
- Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
- Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
- 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps.
Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Summary
Birmingham, Terminal 2 Airside Departure Lounge
Permanent
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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Got a question?
- Management: Develop your leadership skills and move into roles such as Assistant Manager or Store Manager.
- Beauty: If you’re passionate about beauty, you can advance into roles like Beauty Specialist or No7 Advisor.
- Healthcare Retail: For those interested in healthcare, you can explore positions within our Pharmacy or Boots Opticians teams, such as Trainee Dispenser or Opticians Retail Assistant, where full training is provided.
- Apply Online: Search for our retail roles, such as Customer Advisor or Assistant Manager, and submit your online application.
- Online Assessment: If you meet the basic requirements for the position, you may receive an invite to complete a short online assessment.
- Interview Stage: If you are progressed past the application and assessment stage, you will be invited to an interview, where you’ll have the chance to talk about your experience, availability, and interest in the role.
- Outcome: After the interview, we’ll get in touch to let you know the outcome and discuss next steps if successful.
Why Boots?
At Boots care is at the heart of everything we do.
Discover how we support you to achieve your goals, how we’re creating an open and inclusive working environment and explore our meaningful benefits.
