Wellness Specialist
Summary
West Thurrock, Lakeside Shopping Centre
Permanent
20 Hours
We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.
This role includes evening shifts.
This role includes weekend shifts.
If you’re energised by meaningful conversations, enjoy guiding others through their wellbeing journeys, and love exploring how daily routines and mindful practices can help people feel their best from the inside out, this could be the perfect role for you!
We’re looking for a Wellness Specialist to join our in-store team. You’ll champion wellbeing at every touchpoint, helping customers discover routines, products, and habits that support their physical, mental, and emotional health.
On the shop floor, you’ll create empowering, personalised experiences — offering expert wellness guidance, understanding individual needs, and recommending holistic solutions that fit naturally into people’s lives. From boosting everyday vitality to helping customers feel more balanced, confident, and informed, you’ll play a key role in their wellness journey.
About the role
- Reporting to the Assistant Manager, you’ll support all wellness brands, offering expert, unbiased advice to ensure customers receive the best experience every time.
- You’ll use open questions to understand customer needs and offer holistic wellness solutions and products, including our in‑store and online services, referring to specialists where needed.
- You’ll use your communication skills every day to connect with customers and support their unique wellness needs.
- This is a sales-based role, but success is shared as a team—there’s no competitive, performance‑based commission here
- We take pride in our stores, so you’ll help keep shelves stocked, tidy, and looking their best throughout the day.
What you’ll need to have
These are the essential skills and experience needed to thrive in this role:
- Enthusiasm and passion for all things wellness
- An interest in how holistic wellness practices can support overall health
- A warm, approachable manner and confidence starting conversations with customers
- The ability to put customers at ease so they feel comfortable sharing their wellness concerns
- Self‑motivated, sales‑driven, and focused on delivering an exceptional customer experience
- A supportive team player who enjoys contributing to collective success
- Digitally savvy, comfortable using technology and supporting an omnichannel shopping experience
- Proactive in learning about new products, services and wellness approaches to deliver a seamless, holistic customer journey.
It would be great if you also have
These skills are desirable but not essential—we welcome applications even if you don’t meet all of them:
- Experience working towards sales targets
- Experience in a retail, healthcare or wellness setting
Summary
West Thurrock, Lakeside Shopping Centre
Permanent
20 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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