Product Manager - Fulfillment

Role: Digital Product Manager - Fulfillment

Contract: 24M Fixed Term Contract

Shift pattern: Full Time

Location: Nottingham

Closing date: 20th Feb 2026

Recruitment Partner: Matthew Nelligan

What you'll be doing

As our Product Manager for fulfil, you'll own and optimise our end to end fulfilment experience across Order Management, delivery, Click & Collect, returns, and partner fulfilment capabilities. You'll sit within the Buy & Fulfilment product area, reporting to the Lead Product Manager, working closely with architects, engineering, programme, UX, operations and commercial teams.

Key responsibilities

• Own the product vision, roadmap and delivery for our digital transformation (Condor) onto Salesforce OMS and associated fulfilment services.

• Oversee the end to end testing process, ensuring fulfilment scenarios are validated, and prioritise defects based on customer impact, operational risk and delivery readiness.

• Shape and deliver dropship and marketplace fulfilment experiences, ensuring seamless partner onboarding, order routing and customer comms.

• Lead cross functional squads to deliver enhancements across order routing, inventory accuracy, picking &packing, delivery SLAs and returns workflows.

• Drive the fulfilment transformation agenda across core systems, integrating new capabilities to support speed, flexibility and scalability.

• Shape and deliver dropship and marketplace fulfilment experiences, ensuring seamless partner onboarding, order routing and customer comms.

• Use data and insights to identify customer pain points and operational inefficiencies, translating them into clear product opportunities.

• Develop strong partnerships with logistics, store ops, supply chain, engineering, and third‑party fulfilment partners.

• Ensure customer centric, regulatory and operational requirements are created at every stage

What you'll need to have (our must-haves)

It would be great if you also have

• Proven experience as a Product Manager in fulfilment, logistics, order management or supply chain technology.

• Hands on experience working with Salesforce OMS (or another enterprise OMS) across order orchestration, routing and fulfilment flows.

• Strong understanding of end to end fulfilment processes including delivery, Click & Collect, same‑day, returns and exchanges.

• Ability to break down complex fulfilment problems into clear product requirements and prioritised roadmaps.

• Experience collaborating across engineering, operations, commercial and partner teams.

• Experience communicating complex technical concepts to a variety of audiences — able to simplify complexity and influence at all levels.

• Customer-centric mindset

IT WOULD BE GREAT IF YOU ALSO HAVE

• Demonstrable experience delivering digital or operational transformation within complex organisations.

• Solid working knowledge of dropship and marketplace fulfilment models.

• Knowledge of carrier integrations, warehouse systems, picking/packing technology or store fulfilment tooling.

• Understanding of marketplace seller operations and onboarding processes.

• Familiarity with inventory management concepts

• Ability to use data tools to support decision-making

• Experience working with third-party logistics providers or external fulfilment partners

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

We are looking for the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.