Customer and Commercial Planning Manager - 9M FTC

Role: Customer and Commercial Planning Manager - 9M FTC

Contract: 9M - FTC

Shift pattern: Full Time

Location: Nottingham

Closing date: 20th Feb 2026

Recruitment Partner: Matthew Nelligan

What you'll be doing

The Customer & Commercial Planning team presents an exciting opportunity to join and lead the development of our Customer-facing plans within Boots UK. You will deliver stretching commercial KPI's whilst ensuring the customer is at the heart of everything we do.

A high profile, high visibility role working with senior partners across all teams, you will create the best strategies and plans for the total business. You will balance sales, profit, and share growth with customer-centric KPI's and governance control. It combines the best of commercial, marketing, and insight to develop the best possible customer-facing plans, both in-store and online. You will oversee the 'shared space' strategy for the business. It also owns and implements the relevant trade-off processes for main locations in Boots stores, including IQM, PPS, and our Gondola end plans.

The Go to Market and Customer & Commercial Planning team sit centrally within the Customer & Commercial Strategy team, whilst playing a critical role to the total function , across Commercial, Digital and insights in particular. This Customer and Commercial Planning Manager role reports to the Head of Customer & Commercial Planning. Peers and critical partners of this role are across all the Business teams and marketing leadership teams and strong links into both Core and Commercial operations, and the wider Go to Market team. To ensure the development of our best customer-facing plans, we work collaboratively with the Boots Digital teams

Key responsibilities

• Delivery and planning of an in-year trade plan which drives meaning and difference for Boots:Responsibility to ensure the plan is strongest possible grounded in insights and best practice

• Guardian of the processes and governance that drive the creation of the plan.

• Responsibility to review and respond to changes in market context and deliver reactive changes to the plan (and our processes and governance to facilitate this)

• Review the in year trade plan within it promotions, NPD or the marketing plans to ensure these are to achieve our targets

• Chair of critical planning meetings with senior leaders across the Boots & No7 Beauty Company leadership teams

• Consolidation & communication of campaign performance, market & competitor activity to influence future activity, communicated to the rest of the business

• Optimisation of our process, governance and ways of working to continually optimise the delivery and efficiency of our plans (as well as drive and facilitate innovation)

• Owner of the Commercial & Customer annual planning process, working alongside our governance teams to ensure successful adherence to our in-period planning cycles

• Key accountability for the shared space within Boots UK stores, trading off customer & category priorities to develop plans which deliver a balance of funding, customer growth and strong value projection.

What you'll need to have (our must-haves)

• High level of organisational skills

• A collaborative leadership approach

• Highly effective stakeholder management, including the ability to influence across all stakeholder levels

• Solid commercial acumen and experience

• Track record of delivery to targets, through the creation of owned plans and strategies

• Ability to drive for the right blended plan and outcome

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. We advertise a role as full-time, and we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

You will complete a Pre-employment check after receiving an offer. Depending on your location, we will ask you to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be Brilliant with Boots.