Assistant CSC Business Partner Supplier Charging and Admin

Contract: 11-Month Secondment / FTC

Location: Nottingham (Support Office)

Closing date: 06/01/26

Recruitment Partner: Daniel.White1@boots.com

Welcome to the Boots Customer Support Centre Business Partner Team. As customers are changing, so are we in our call centre support team!

We are focusing on supporting our CSC advisors understand the business changes to ensure they are equipped to help our customers when they contact us. We currently gather insights based on contacts to help the wider Boots business understand where we have any issues or improvements, we can make to the customer journey. As well as the above we support the call centre with communications and, as a whole team, we support with driving Customer Benefits work our call centre. You will undertake by implementing initiatives such as updating marketing consents and generating revenue out of our supplier charging. We have an ambition to deliver significant revenue through great conversations and supplier charging - on behalf of the call centre - and you will be part of the team that can make this happen!

About the role

Supplier Charging and Admin sits within the CSC Business Partner and Insights team and supports the call centre with driving Customer Complaints revenue for the business and undertaking certain aspects of admin work to support the call centre. The job holder will report directly to the CSC Business Partner for Supplier Charging and Admin and work alongside another Assistant Business Partner.

Key responsibilities

• Delivery of local monthly recognition schemes – Shining Stars and Customer Benefits – to recognise the great work that advisors undertake within the CSC.
• Main contact for the CSC's Hub SharePoint communications channel - send out alerts/engagement messages/CSC Good Morning notifications to advisors on the floor. Follow site governance and workflow approvals.
• Support the CSC with resolving pay queries escalated to the team, in a timely manner, to minimise any over or under payments that could cause financial difficulties to advisors.
• Support with a wide variety of admin tasks to ensure the smooth running of CSC activities. This includes working through queries received within the Supplier Charging and Admin team inboxes, processing leavers within the call centre, provide advice/coaching support on People Admin. You will also maintain the weekend on call rota for the wider business, and complete system access audits on behalf of the CSC.
• Create Purchase Orders on behalf of the call centre.
• Help support team colleagues with Supplier Charging work, as and when needed. This could include production of Supplier Charging compliance performance reports, help with monthly optimisation work, send monthly reports to Finance for processing, answer queries or help support with answering disputes from our suppliers.
• Support the wider CSC Business Partner and Insights team as and when needed.

What you'll need to have

• Excellent communication, including proficiency with Microsoft products
• Accuracy and diligence
• Demonstrate commitment to both individual and collective team success

It would be great if you also have

• These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.
• Previous Customer Support Centre (CSC) experience.
• Knowledge of Salesforce CRM and Sprinklr.
• Working knowledge of People Admin and payroll processes.
• Experience of using SAP EBP My Purchasing / SAP S/4 Hana
• A creative flair.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.