Continuous Improvement & Systems Relationship Manager

Continuous Improvement & Systems Relationship Manager

Contract: Permanent

Recruitment Partner: Vyoma Gandhi

About the role

In a retail world that's evolving faster than ever, automation isn't just a buzzword—it's a game-changer. As our Continuous Improvement & Systems Relationship Manager, you'll be at the forefront of transforming how we work, ensuring our systems and processes empower colleagues and delight customers.

This role is all about driving smarter, more efficient ways of working through automation, while building strong bridges between operational teams and technology partners. You'll be the voice of the colleague and customer in every system enhancement, making sure our tools serve real needs and deliver real impact.

Key responsibilities

Continuous Improvement Leadership

· Identify, design, and implement process improvements that enhance efficiency, reduce waste, and improve service delivery.

· Monitor and report on the impact of improvement initiatives using KPIs and feedback loops.

· Identify opportunities for improvement and redesign across operations, supply chain, and support functions.

· Lead end-to-end process reviews to uncover inefficiencies and design automated solutions.

· Collaborate with cross-functional teams to pilot, test, and scale automation initiatives.

Systems Relationship Management

· Act as the strategic connector between operational teams and our WMS provider

· Ensure that both our automation provider and onsite teams are using our WMS effectively and report against deficiencies and find resolutions to ensure optimal system utilisation at all times

· Support the translation of business challenges into system requirements in a collaborative way, ensuring solutions are intuitive and scalable.

· Support system upgrades, integrations, and rollouts with change management plans.

· Champion usability and accessibility in all system designs, ensuring they work for everyone.

Stakeholder Engagement

· Engage store teams, support functions, and leadership to gather insights and feedback.

· Facilitate workshops and forums to co-create solutions with colleagues.

· Influence decision-makers with compelling data, stories, and prototypes.

· Ensure all initiatives align with our customer-first and colleague-centric strategy

Governance & Compliance

· Ensure all improvement projects align with regulatory standards, internal policies, and strategic goals.

· Maintain documentation and audit trails for all automation and system changes.

· Ensure compliance with data protection, cybersecurity, and operational standards.

· Monitor risks and proactively address system or process vulnerabilities.

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

· Proven experience in automation, process improvement, or systems transformation—ideally in a retail or customer-facing environment.

· Strong understanding of automation tools and platforms (e.g., RPA, workflow automation, low-code/no-code solutions).

· Excellent stakeholder management and communication skills, with the ability to influence across all levels.

· Experience translating operational needs into technical requirements and working with IT or vendor teams.

· Analytical mindset with a passion for solving problems and measuring impact.

· A collaborative, empathetic approach that puts people at the heart of every solution.

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

· Formal qualifications in Lean, Six Sigma, or automation technologies.

· Experience with Agile, Scrum, or other iterative delivery methodologies.

· A background in change management

· A creative spark—able to bring ideas to life through storytelling, visuals, or prototypes.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

#LI-Onsite