Claims Manager

Contract: Permanent

Recruitment Partner: Katrina, katrina.wuk@boots.co.uk

What you'll be doing

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact. We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

You'll be working at the heart of the business, with technical and marketing teams, to co-create innovative and fully supported claims for use on pack or in multiple social and advertising channels. You'll be key in setting the evidence requirements for the claim to be supported, reviewing the evidence, and gaining alignment on any uncertainties.

You'll be one of two Claims Managers, reporting to the Head of Claims and Comms Integrity.

Key responsibilities

• Lead claims into Research, New Product Development, and communication plans, including understanding of Legal and Regulatory colleagues

• Provide claims expertise during innovation stages and in product development, defining claims evidence/support strategies that aligns with regulatory assessments, underpinning science and competitor analysis

• Work with Science and Claims teams to ensure optimised testing to target claims, building scientific expertise in claims and methodologies to improve

• Author and reviews claims documentation/ narrative for proactive claims approval to improve value, or reactive claims challenges

• Provide creative input into claims brainstorming, using understanding of the science, test methods, formulation efficacy and regulatory guardrails

• Ensure GAT and BCD handover, then reviews marketing material and other assets for compliance to approved claims

• Keep up to date with the claims landscape in key markets using claims authority requirements and adjudications, regulatory knowledge, legal activity, competitor activity and any other intel

• Provide a risk-based expert recommendations, escalating on time any issues that could be a threat/opportunity for the business

• Develop guidance notes for claims use and required supporting evidence

• Lead in the strategic prioritisation, authoring & training of new standards and updates (and guidance notes) for activation in the business and submission to quality management system submission

• Support implementing and training on claims process to No7BC, TSPs and suppliers, and global claims record/matrix processes.

• Develop strong relationships with internal/external stakeholders/ partner, including KOLs and claims authorities, promoting best practice, negotiate to achieve favorable outcome for No7 BC

• Represent the business in relevant trade associations, influence regulatory changes and guidance notes to achieve a favourable outcome

• Liaise directly with marketing teams and review pack copy and promotional material

• Develop guidance notes for claims use and required supporting evidence.

What you'll need to have (our must-haves)

• Bachelor's degree in a life science discipline (e.g., Biology, Cosmetic Science, Pharmacology, Dermatology) and/or substantial experience

• At least 5 years' experience working in a regulatory or claims environment

• Summarise and articulate technical information to diverse audiences both verbally and in writing

• Determine and develop approaches to solutions with technical guidance on a variety of problems of moderate scope and complexity

• Analyse data and detect trends

It would be great if you also have

• Knowledge of the Beauty Markets (Key brands, product types and claims)

• Knowledge of the Regulatory landscape for beauty, devices and medicinal products

• Awareness of good practice in statistical analysis

Rewards designed for you

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by No7 Beauty Company and may not be accurate.

Who we are

Five iconic brands make up No7 Beauty Company: No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone, from skin science to sustainability. We're known for products that deliver results and do good along the way. We're proud to be an equal opportunity employer, creating an inclusive workplace where our colleagues are empowered to be themselves and where diversity, equity and inclusion are part of how we do things, every day.

What's next

If this sounds like the role for you, we'd love to hear from you. If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.