Analytics, Data and Reporting Complaints Technologist

Contract: Secondment/Fixed Term Contract - up to 9 months

Closing date: 19th September 2025

Recruitment Partner: Katrina, katrina.wuk@boots.co.uk

About the role

This is a fantastic opportunity to join the Boots Quality team and thrive in a fast-paced environment, gathering, analysing, investigating and reporting customer feedback across a wide range of products. Working with internal and external stakeholders to ensure that our products continue to delight our customers.

Reporting to the Consumer Complaints Manager within the Quality & Technical Services Team, the Analytics, Data and Reporting Technologist plays a key role in managing consumer feedback. This includes triaging, investigating, and resolving complaints in line with regulatory requirements and internal standards, while driving continuous improvement of Boots products. Exploring and utilising existing software to improve efficiency of data collection and analysis.

Key responsibilities

• Gather and analyse & consumer feedback, highlighting trends and escalating issues where appropriate.

• Triage, investigate, and respond to consumer complaints and product enquiries.

• Collaborate with relevant stakeholders to ensure investigations are conducted and outcomes are clearly communicated. This includes managing any necessary corrective actions identified.

• Liaise with team members in our Safety and Regulatory teams to assess and address any potential safety or compliance concerns.

What you'll need to have

We're looking for a dynamic and passionate individual who is committed ensuring we continue to deliver high-quality, differentiated, and effective products to our consumers. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow within a collaborative team.

Key Attributes and Skills:

• A scientific and analytical approach to problem-solving.

• Excellent attention to detail.

• Clear and confident communicator—both written and verbal—with strong teamwork and networking abilities.

• Self-motivated with the ability to manage, organise and prioritise their own workload effectively.

• Proficiency in Power BI for data analysis, visualisation, and reporting to support decision-making and trend identification.

It would be great if you also have

Ideally, you'll bring working knowledge of Salesforce CRM along with a background or strong interest or experience working a product quality role or data analysis role.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.