Assistant Digital Merchandising Manager

Role : Assistant Digital Merchandising Manager

Contract: 12 M Fixed Term

Shift pattern: Full Time - 5 days in the Office

Location: Nottingham Support Office - NG90

Hours: 37.50 per week

Closing date: 9th September 2025

Recruitment Partner: Matthew Nelligan

About the role

Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

Role Overview

We're looking for a proactive and strategic Digital Merchandising Assistant Manager to join our e-commerce team. In this role, you'll be helping to lead a team and own key elements of our online customer experience – this will include on-site search, product recommendations, reviews and taxonomy. You'll be instrumental in shaping our digital merchandising roadmap, driving performance against KPIs, and managing a small team to deliver outstanding results.

As part of our exciting transformation project and re-platform initiative, you'll play a critical role helping us evolve our e-commerce platform and customer journey — making it smoother, smarter, and more engaging.

Key responsibilities

• Lead and inspire a team responsible for delivering and optimising on-site search, product recommendations, customer reviews, and taxonomy.

• Develop and execute a clear merchandising strategy that aligns with wider business goals and drives KPIs such as conversion, average order value, and customer engagement.

• Own the roadmap for digital merchandising improvements, prioritising initiatives that deliver measurable impact.

• Collaborate closely with Product, UX, Marketing, and Tech teams to implement new features, enhancements, and campaigns.

• Analyse performance data to identify opportunities for growth and quickly adapt tactics to improve customer experience and business results.

• Play a key part in our transformation project, contributing your expertise to the re-platform process and ensuring merchandising elements transition smoothly and innovate effectively.

• Manage relationships with internal stakeholders and external partners, ensuring clear communication and alignment on priorities.

• Foster a culture of continuous learning and improvement within your team, providing coaching and development opportunities.

What We’re Looking For

• Proven experience in digital merchandising or e-commerce trading, ideally with responsibility for search, recommendations, taxonomy, or customer reviews.
• Strong leadership skills, with experience managing and motivating a team.
  Ability to thrive in a fast-paced, changing environment.
• Strategic mindset, able to balance day-to-day operational needs with long-term planning and innovation.
• Data-driven approach—comfortable analysing metrics, setting targets, and driving improvements based on insights.
• Excellent communication skills, confident in collaborating across functions and presenting ideas clearly to both technical and non-technical stakeholders.
• Experience working on digital transformation or re-platforming projects is a big plus.
• Passion for improving the online customer journey and a keen eye for detail

IMPORTANT NOTE: This role can require working outside normal offices hours.

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

A bit about us… Work right at the heart of the business and join us on the exciting digital journey we're on. Play a leading role in driving boots.com growth by ensuring the plan for our customers is exciting and continually changing. Life in the boots.com team is fast paced; every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers' needs. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
The successful candidates will be contacted by one of the recruitment Team to discuss next steps.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.