Retail Loss Culture Specialist

Contract Type: Full Time, 12-month FTC

Location: Nottingham

Closing Date: 02/09/25

Recruitment Partner: Daniel White, Daniel.white1@boots.com

About the role

The Retail Loss Team is a critical driver of our success, protecting millions in revenue and helping our UK & ROI stores boost profitability. Our mission is clear: reduce loss, unlock growth, and create lasting value. We've made powerful strides, but with transformational change underway across our estate, the biggest opportunities are still ahead. At the leading edge of this evolution, we're not just responding to change – we're creating it. Join us and help shape the future of our stores!

We're looking for a motivated individual with an understanding of store operations, exceptionally strong data analysis capability, and experience engaging senior stakeholders. You'll play a pivotal role in shaping the strategy around loss culture in our stores by researching, designing and landing improvements in the operating platform across the estate.

Key responsibilities

· Lead cultural change across all stores through initiatives like Operation Phoenix, engaging stakeholders across all levels from Customer Advisor to Director of Stores.

· Partner with leaders – work closely with the Stores Operational Support team, Store Managers, General Managers, and Area Managers to deliver change as the subject matter expert for loss.

· Turn data into action – interpret raw loss data and translate it into clear, practical steps for the store estate.

· Deliver clarity – create and implement clear SOPs to embed the loss agenda in everyday store operations.

What you'll need to have

· A deep understanding of store operations – previous Store Manager or Assistant Manager experience is essential.

· Exceptional data analysis skills, ideally with platforms such as Power BI.

· Strong relationship-building skills, with the ability to influence and engage the Top 50 loss stores, up to and including Area Manager level.

· The ability to travel as required to high loss stores across the UK – it is expected that this role will spend at least one day per week in stores with the remainder of time within the Nottingham Support Office

It would be great if you also have

. Data qualifications such as PowerBI certifications

Our benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Once you have applied, a Recruitment Partner will reach out if you have been selected for next steps.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.