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Year In Industry - Digital Functions
Summary
Job Reference: 2 5 5 8 8 8 B R
Fixed Term
37.5 Hours
Role:- YEAR IN INDUSTRY PLACEMENT – DIGITAL FUNCTIONS
Application closing date: 07th July 2025
Assessment centre: July / August 2025
Start date: September 2025
Location: Nottingham, Support Office
Hours: 37.5 hours per week
Length: 12 months
Salary: £24,750
About the programme
Our 12 months programme offers a unique blend of learning, combining face-to-face and digital modules with practical on-the-job experiences to support personal and professional development. The programme will help you to develop skills, knowledge and provides all the stretch and challenge needed to accelerate a career at Boots.
There is an opportunity to gain a true breadth and depth of experiences and take real accountability from day one, with ambitious goals, high challenge and in return you will receive all the care, encouragement and support you need.
About your role
Digital is an extremely fast paced area of Boots at the very core of our business; our teams develop, run and continually improve Boots digital platforms to ensure we are giving our customers the best experience across all channels.
We are a varied team, from developing digital customer strategy to designing, implementing and even running boots.com we always put our customers and patients first.
Digital is woven throughout our business and since boots.com is our biggest “store” the importance of our success is ever growing.
In this role you’ll be part of the Digital Operations team who keep our boots.com website running. Instrumental to ensuring Boots.com can trade effectively you be an Operations Assistant, getting involved in operational tasks from setting up our amazing promotions, to processing returns and providing insight. You’ll be looking at how the website is delivering against key measures, spotting and recommending improvements to ensure we are giving our customers the best on-line experience. You will be the ‘go to person’ for pulling together and sharing crucial data and using your own initiative to take timely action. You will support our ambition to help customers feel good by working with our customer service team, advising on escalations and providing effective communications to customers and stores.
Within the Digital Operations team, we also have a team of User Acceptance Testers (UAT) who ensure Boots.com lands any new digital functionality right first time for our customers. As technology is ever advancing we are continually improving our customer experience and we need people with an eye for detail to plan and test new functionality to the extreme, before it goes into a live environment. Working closely with the I.T team you will be responsible for testing systems from the perspective of the customer or our store colleagues. You will need to ensure everyday user scenarios are covered, identify and record any unexpected outcomes and issues and work with stakeholders and suppliers to resolve them. You’ll then support the ‘go live’ process.
What you’ll need to have
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria.
Our benefits
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
After submitting your application, you will be invited to complete an online assessment. If your application is successful following this, our recruitment team will be in touch to invite you to an assessment centre and to answer any initial questions you have. If you have not been successful on this occasion, you will be contacted by email.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Application closing date: 07th July 2025
Assessment centre: July / August 2025
Start date: September 2025
Location: Nottingham, Support Office
Hours: 37.5 hours per week
Length: 12 months
Salary: £24,750
About the programme
Our 12 months programme offers a unique blend of learning, combining face-to-face and digital modules with practical on-the-job experiences to support personal and professional development. The programme will help you to develop skills, knowledge and provides all the stretch and challenge needed to accelerate a career at Boots.
There is an opportunity to gain a true breadth and depth of experiences and take real accountability from day one, with ambitious goals, high challenge and in return you will receive all the care, encouragement and support you need.
About your role
Digital is an extremely fast paced area of Boots at the very core of our business; our teams develop, run and continually improve Boots digital platforms to ensure we are giving our customers the best experience across all channels.
We are a varied team, from developing digital customer strategy to designing, implementing and even running boots.com we always put our customers and patients first.
Digital is woven throughout our business and since boots.com is our biggest “store” the importance of our success is ever growing.
In this role you’ll be part of the Digital Operations team who keep our boots.com website running. Instrumental to ensuring Boots.com can trade effectively you be an Operations Assistant, getting involved in operational tasks from setting up our amazing promotions, to processing returns and providing insight. You’ll be looking at how the website is delivering against key measures, spotting and recommending improvements to ensure we are giving our customers the best on-line experience. You will be the ‘go to person’ for pulling together and sharing crucial data and using your own initiative to take timely action. You will support our ambition to help customers feel good by working with our customer service team, advising on escalations and providing effective communications to customers and stores.
Within the Digital Operations team, we also have a team of User Acceptance Testers (UAT) who ensure Boots.com lands any new digital functionality right first time for our customers. As technology is ever advancing we are continually improving our customer experience and we need people with an eye for detail to plan and test new functionality to the extreme, before it goes into a live environment. Working closely with the I.T team you will be responsible for testing systems from the perspective of the customer or our store colleagues. You will need to ensure everyday user scenarios are covered, identify and record any unexpected outcomes and issues and work with stakeholders and suppliers to resolve them. You’ll then support the ‘go live’ process.
What you’ll need to have
- You’ll need to be on track to achieve a minimum of a 2:1 degree as part of a course that allows for a placement programme year
It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria.
- A clear and un-rivaled passion for digital and everything that is associated with it
- You will be confident dealing with a variety of teams and be able to communicate complex issues clearly and concisely
- Strong attention to detail and the desire to solve problems and see them through to resolution
- You will be confident with data and be able to draw insights and make recommendations
- The ability to learn quickly, work independently and to deadlines is essential
- Intermediate skill level in Microsoft Office, Excel and Word
- A drive for self-development and growth
- An ability to work well as part of a team, and be able to build effective and collaborative relationships across the business (or with internal and external stakeholders)
Our benefits
- Generous employee discounts
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to corporate discounts and offers, including travel, retail, entertainment and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next
After submitting your application, you will be invited to complete an online assessment. If your application is successful following this, our recruitment team will be in touch to invite you to an assessment centre and to answer any initial questions you have. If you have not been successful on this occasion, you will be contacted by email.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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