Hospitals Implementation & Operations Manager

Contract: Permanent

Closing date: Sunday 15th June

Recruitment Partner: Shannon Linton

We are looking for a proactive and driven Implementation & Operations Manager to join our Central Hospitals Team. This is an exciting opportunity to contribute to the ongoing growth and development of our Outpatient Pharmacy services within NHS Hospital Trusts across the UK.

Following a successful period of transformation and operational improvement, we are now focused on expanding our service footprint and developing innovative new offerings that directly support NHS partners and the communities we serve.

About the role

As an Implementation & Operations Manager, you'll play a critical role in leading the planning and delivery of new and evolving Hospital Pharmacy services. Working across a diverse range of workstreams, you will manage the implementation of new outpatient dispensaries (OPDs), support existing sites, and ensure all services transition smoothly into Business as Usual (BAU).

This is a national role requiring frequent travel and occasional overnight stays to ensure the successful execution of initiatives across our hospital estate.

You'll be part of a passionate team working at the intersection of healthcare and operational excellence. As part of the wider Boots Pharmacy Services team, you'll have the chance to make a tangible difference while growing your career in a unique and impactful environment.

• Lead end-to-end project management of new site openings, service extensions, and development initiatives within Hospital Pharmacy operations.

• Collaborate with internal teams (e.g. Legal, Property, Marketing, IT, HR, Finance, Pharmacy Ops) and external stakeholders to ensure timely and effective implementation.

• Create and manage detailed implementation plans, ensuring milestones, risks, costs, and quality measures are effectively tracked and acted upon.

• Build and nurture strong relationships with NHS partner trusts, internal stakeholders, and external contractors.

• Actively support tender processes and early-stage service proposals to help shape and improve our future offerings.

• Ensure projects are embedded seamlessly into operational teams, supporting continuous improvement in service delivery.

What you'll need to have

• Experience in project management, ideally within healthcare, retail, or operational environments.

• Confident managing multiple stakeholders across different disciplines.

• Comfortable working autonomously and making decisions in a fast-paced, change-oriented environment.

• Flexible with a willingness to travel and stay away from home when required.

• Passionate about improving services that directly impact patient care and NHS collaboration.

• Full driving licence

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.