Store Workload & Planning Assistant

Closing date: 01 June 2025

Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk

About the role

We have an exciting opportunity working in the Boots Opticians Central Operations Team, helping to shape and deliver the store workload activity plan.

Acting as the gatekeepers of store workload, our team is responsible for ensuring that activity is planned, communicated and completed in the right way and at the right time.

We are passionate about our store teams and customers, making sure time is protected whilst ensuring our team members have everything they need to deliver a fantastic customer experience.

This is a permanent role reporting to the Business & Workload Planning Manager.

Working cross-functionally with a variety of stakeholders, you will be responsible for sending information and tasks to our store teams to deliver the business workload plan.

You'll maintain our task management platform (MyHub) by managing accounts and monitoring task compliance, whilst providing helpdesk support to store and field teams.

• Maintaining the store and user database within our digital task management platform (MyHub/Yoobic)

• Providing helpdesk support to store and field teams

• Processing MyHub account requests (new joins, leavers and store and role changes)

• Building and scheduling tasks for store teams to complete

• Keeping the MyHub platform in good order by maintaining a high level of housekeeping and taking backups

• Producing relevant task compliance data for various stakeholders and ensuring dashboards are up-to-date

• Monitoring task deadlines and sending reminders to achieve 100% store completion

• Publishing clear and engaging newsfeed posts, and weekly summary updates

What you'll need to have

• High attention to detail and an eye for order and quality

• Thorough and meticulous approach

• Excellent planning skills and ability to manage own workload

• Ability to build strong cross-functional relationships with various teams and stakeholders

• Excellent communication skills, both written and verbally

• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, and Word etc) – strong Excel skills are desirable

• Willingness to learn and ability to work at pace

It would be great if you also have

• A passion for helping people and getting things right

• Experience of working in Boots Opticians store

• Problem solving and troubleshooting skills

• Written communications and content creation skills

Our benefits

• Boots Retirement Savings Plan

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.