Head of Internal Communications
Summary
Permanent
37.5 Hours
Location: London/Nottingham Support Office (travel to our Nottingham office will be required in this role)
Closing date: 3rd September 2026
Recruitment Partner: samantha.bramhall@boots.co.uk
Are you ready to make a real impact? Join us at Boots as the Head of Internal Communications in London or Nottingham, where your creativity and strategic vision will help shape the colleague experience for over 51,000 team members across the UK and Ireland.
At Boots, we believe in building a brilliant environment for our people, empowering them to make a difference for our customers and colleagues every day. If you’re passionate about connecting people through powerful content and meaningful experiences, we want to hear from you!
What you’ll be doing
As the Head of Internal Communications, you’ll lead a dynamic team dedicated to delivering impactful communications that resonate with our colleagues. Reporting to the Director of Internal Communications, you’ll set the strategic direction for colleague communications across various functions, ensuring alignment with our company narrative and Better for It plan.
Key responsibilities
• Develop and implement the annual internal communications strategy for Stores, Logistics, Tech, Data, Corporate, Strategy, and Support Functions.
• Lead, coach, and develop a high-performing team, ensuring clarity in roles and objectives.
• Act as a trusted advisor to senior leaders, providing counsel and aligning messaging with operational realities.
• Oversee the delivery of company narrative and strategy communications, translating leadership intent into colleague-first messaging.
• Manage enterprise-wide change communications, ensuring clarity and consistency across all channels.
What you’ll need to have (our must-haves)
• Extensive experience delivering internal communications for diverse colleague audiences in a large-scale organisation, particularly customer-facing colleagues.
• Proven leadership capability.
• Strong strategic thinking and planning skills, able to connect business objectives to clear internal communications strategies and implementation plans.
• Exceptional influencing and stakeholder management abilities.
• Creative and story-telling abilities with strong written and verbal communication skills and the ability to simplify complex information.
• Strong operational understanding, particularly in a retail or logistics context.
• A data-led mindset to interpret analytics and drive continuous improvement.
Where your brilliance can take you
At Boots, we’re committed to your growth and development. You’ll have the opportunity to learn something new every day and shape the future of internal communications within our organisation.
Rewards designed for you
• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday, discounted gym membership, and much more.
There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots
Summary
Permanent
37.5 Hours
Application process
1. Apply online and we will review your application against the job requirements.
2. Depending the role, you'll either be invited to complete a short online assessment, or you'll receive a phone call from a member of our team to find out more about you.
3. If you're successful you'll be invited to attend an interview.
4. Following your interview, you will be contacted to discuss the outcome and to provide any feedback. If successful, you'll receive an email with your job offer!
5. For some roles we may require some pre-employment checks to be carried out.
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