Director of Internal Communications

Nottingham or London

We are looking for a Director of Internal Communications to join our dynamic Corporate Affairs and Communications team. This critical senior leadership role will lead and shape how we engage and support our 52,000 colleagues, as the business continues to progress its ambitious and exciting transformation plan.

Why Boots?
At Boots, we are dedicated to building a brilliant workplace for our people, enabling them to make a meaningful difference for our customers and colleagues every day. Our culture thrives on collaboration, trust, and growth, and we are committed to fostering an inclusive environment where everyone can be their authentic selves.

What You’ll Do
As the Director of Internal Communications, you will:

• Strategy Development: Design and execute comprehensive internal communications strategies that strengthen engagement and align colleagues with our purpose and strategic plans.
• Communications Creation: Lead the development of modern, innovative, tailored communications for our internal audiences, designing creative story-telling campaigns that maximise engagement, interaction and impact.
• Business Partner and Leadership Advisor: Be an expert partner and advisor to leaders, guiding them in driving their strategic plans and achieving business and people goals. Deliver expert guidance on messaging, change initiatives, and other essential developments.
• Strong Leadership: Inspire and lead a team of communications specialists, cultivating a best-in-class internal communications function. Play a key role as a senior leader in the wider function, helping to shape its development and progress.

What We’re Looking For
To excel in this role, you should possess:
• Senior Internal Communications Experience: Significant experience leading internal communications in large-scale consumer businesses. Expertise developing and executing creative strategies to engage store or remote-based colleagues would be a significant advantage.
• Leadership Skills: Proven experience in leading teams with exceptional stakeholder management abilities.
• Strategic Thinking: A strong track record of developing robust and effective internal communications strategies at a company and functional level and developing measurement frameworks that align with business goals.
• Business Acumen: A deep understanding of commercial and operational drivers, with the ability to connect internal communications to overarching business objectives.
• Retail Experience: Demonstrated success in delivering effective internal communications within retail/consumer environments, including stores and operations.
• Exceptional Communication Skills: Outstanding written and verbal communication skills, with the ability to adapt your tone for diverse audiences and channels. Strong creative skills to maximise impact of communications. Experience leading a multi-channel strategy and using multiple creative assets, to increase impact and engagement.
• Technological Proficiency: Familiarity with the latest digital tools to enhance internal communications performance and engagement.

A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Closing date for applications: 2nd August 2026
If you have any questions about this role please contact samantha.shakespeare@boots.co.uk

Be brilliant with Boots!