Work experience at Boots in one of the retail stores

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Work experience at Boots in one of the retail stores
My name is Megan and I am 18 years old. I am in my third year at the Communication Specialist College in Doncaster and I am working towards qualifications in Childcare and Customer Service."

I was really keen to do some work experience linked to retail, and children and babies, so my College Tutor helped me find a work experience placement and phoned a local Boots store to see if they could help support me. The Store Manager, Sally, agreed to meet with me for a short interview, which was successful and I started the following week. On my first day I met Sally and she introduced me to the Boots UK colleagues in all the departments. Sally explained to the colleagues that I would be working in the store on a work experience placement every Friday for the next eight weeks to support my college course. Sally also explained that I am hard of hearing and use a cochlear implant.

I really enjoy working at Boots UK. I get along with the colleagues in store really well and they have all been really supportive. I sometimes find it difficult to communicate with customers when it is busy in the afternoons as they don’t know I’m deaf and I can struggle to lip read, particularly when customers move when they are talking.

Sally makes sure that I always have someone to work with to support me. Normally I work with a colleague called Sandra who shows me where to put products, and sometimes Sandra also gets a trolley of products ready for me.  When I am struggling to communicate with customers, for example recently a customer asked me for baby powder, Sandra helped me and I watched what she did, and how she gave the customer fantastic customer service. I really enjoy working with Sandra, she is really helpful and I’ve been able to learn lots from her.

During the day, I have two breaks and I spend these in the staff room where I can talk to other colleagues and have my lunch.

I have enjoyed my work experience at Boots UK and I have learned a lot about baby products, and how to correctly stock products. I ask a lot of questions and colleagues are always there to help me, for example with the introduction of a new product, I know I can ask and they will show me where to put it.

I want to say thank you to the store manager, Sally, for giving me the opportunity to work at Boots UK and to all the colleagues there for supporting me.

Megan Megan Work Experience Colleague