“We won Store of the Year!” – Mandy Hedley’s Story

Follow us
I work with some amazing people in Lancaster, it’s like a second family and so when we were announced as 'Store of the Year' it really meant a lot to all of us. Some people say your life is mapped out for you and I am so pleased that my map led me to apply to Boots."

 

Hi there, my name is Mandy Hedley and I am proud to say that I lead Boots’ ‘Store of the Year 2016’ in Lancaster.

I would like to share my brilliant experience with you as I smile every time I think about it, and have loved every day I’ve worked for the company so far; my husband says if I had a manufacturers label it would say “made in Boots” and I don’t disagree with him.

 

It all began in Blackpool when I joined the company 28 years ago as a temporary fragrance consultant for Christmas. I was instantly welcomed and something just felt so right, at the end of the day I stood on the front door and said goodnight to all the customers and I knew this was the start of an amazing journey.

 

 

Have you ever felt like you really fit in somewhere just by being yourself? Well that’s how it was for me. I quickly moved into a permanent fragrance consultant role and was keen to get great results as I wanted to give something back; the way Boots made me feel gave me a unique passion and I longed to be successful.

I was keen to give a special service and soon built up my own loyal customer file, I worked hard and was 100% committed. The supervisor of the department left and of course I wanted that job more than anything, the dark blue suit was ordered, I was promoted and another chapter began.

 

 

I worked across different areas within store until I was granted my first Store Manager position at our Cleveleys store, 18 years ago!

I was so proud to be handed the keys and decided I would turn it into a little palace. I worked hard to refit the store and changed it to reflect my ambitions and soon became well known in the town. I guess the highlight for me was turning on the towns Christmas lights after being in place for 6 months. I sat in a landau with the Mayor, bursting with pride and even though it was only two chains of lights on either side of the street I felt like I’d started the Macy’s parade.

 

My journey continued and I managed several stores, always wanting to make them my own, Boots by Mandy Hedley, always improving the offer, caring for the store team and its customers.

I would get to know the town and its people and set the Hedley standard in my store, my vision seemed to fit like a glove with that of the company and I seemed to move on every time to a bigger and better challenge working with brilliant teams of people and loving every minute of it but most importantly always being allowed to be me.

 

 

I returned to Blackpool eight years ago, but this time as the Store Leader and spent five happy years there. It felt a little strange at first, I had a vivid memory as a Christmas temp, and I always wondered what went on behind the manager’s door. I wanted everyone to know what I was about as the leader, so I decided to move into an office with a window on the door, so everyone could see exactly what I was doing.

 

 

I have a very strong team ethic and spend most of my time on the sales floor, I am one of the team and to me I am no more important than any other person, we are all equal and everyone is 100% involved and appreciated.

I work with some amazing people in Lancaster, it’s like a second family and so when we were announced as ‘Store of the Year’ it really meant a lot to all of us. Some people say your life is mapped out for you and I am so pleased that my map led me to apply to Boots.

I would not change one day of my working life over the past 28 years.

If Mandy’s story has inspired you to look at our store opportunities, click here.

Mandy Hedley Store Manager, Lancaster