Regional Manger - Boots Opticians (North West)

At Boots Opticians, we help people see what's possible.

Through clinical expertise, trusted care and innovation, we support millions of patients to enjoy life's important moments with confidence.

As Regional Manager, you'll lead a significant regional business, shaping commercial performance, customer experience, clinical excellence and people leadership across a portfolio of stores serving thousands of patients every week.

With accountability for 30 stores and c. 500 colleagues, you'll play a critical role in delivering our strategy, accelerating growth and ensuring every store consistently delivers outstanding patient care and commercial performance.

Reporting to the Head of Territory, you'll lead through senior store and clinical leaders, driving sustainable growth, building a strong pipeline of future talent and creating an environment where colleagues feel empowered to perform at their best.

You'll set the tone for the region, creating a culture where patient trust, clinical excellence and team pride are evident in every store, every day. Working closely with senior stakeholders across Boots Opticians, Boots Hearingcare and the wider Boots business, you'll influence key decisions, contribute to strategic priorities and play an important role in the future success of one of the UK's most trusted healthcare and retail brands.


What you'll be doing

• Lead a portfolio of stores to deliver outstanding commercial, operational and clinical performance.
• Inspire, coach and develop Store Managers and leadership teams, building a strong pipeline of future talent.
• Drive regional sales, profit and operational performance through clear strategic plans and effective execution.
• Create a culture of accountability, empowerment, engagement and continuous improvement.
• Champion exceptional patient and customer experiences across every store.
• Use data, customer insight and market trends to identify opportunities, solve challenges and improve performance.
• Lead and embed change initiatives that support business transformation and long-term growth.
• Build strong relationships across your region through regular store visits, providing support, challenge and direction.
• Ensure stores operate safely, compliantly and in line with clinical, regulatory and company standards.
• Optimise clinic capacity and resource planning to deliver excellent patient care while maximising business performance.
• Partner with Boots Hearingcare, Support Office teams, NHS stakeholders and local healthcare partners to strengthen our healthcare proposition.
• Lead recruitment, succession planning and capability development to ensure the region has the talent needed for future success.

What you'll need to have (our must-haves)

• Significant experience leading large-scale, multi-site operations through senior leadership teams, with accountability for substantial commercial and people performance.
• Proven experience leading a regional or divisional business of significant scale and complexity within a customer-facing environment.
• A strong track record of delivering commercial growth, market share and operational excellence through others.
• Experience developing and executing business plans that drive sustainable growth and improved performance.
• Strong people leadership skills, with a history of coaching senior leaders and building high-performing teams.
• Experience leading change, transformation or large-scale business improvement initiatives.
• Strong commercial and strategic acumen, using data and insight to identify opportunities and inform decision-making.
• Excellent stakeholder management and influencing skills, with the ability to build credibility at all levels.
• A full UK driving licence and willingness to travel extensively across the region

It would be great if you also have

• Experience in optics, healthcare, pharmacy or another regulated environment
• Knowledge of NHS pathways or experience working with local healthcare partners
• Understanding of clinical governance and professional standards
• Experience leading cross-functional initiatives involving multiple stakeholder groups

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts – there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Opticians and may not be accurate.

A bit about us

At Boots Opticians, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We hope to hear from you soon.
Be brilliant with Boots.