Customer Marketing Specialist - Boots UK

Closing Date: 6th September
Location: Nottingham, Full Time (Mon-Fri)
Contract: Permanent
Recruitment Partner: Frankie McCallister-Lyas


Overview:

Sitting within the Customer Marketing team, you’ll be responsible for developing the personalised marketing plan and managing the delivery of reactive communications. y

Reporting to the Marketing Manager, you’ll work cross functionally with internal and external stakeholders, to deliver the best customer communications whilst driving real commercial results. It’s a busy role that requires a customer focused mind-set, strong communication skills, attention to detail and great organisation.

Key Responsibilities:

• Responsible for creation, ownership and delivery of the CRM plan and incentives.
• Working as a member of the wider marketing team to collaborate with key stakeholders to create and respond to briefs based on business objective and need.
• Review and analyse commercial and customer impact to define opportunities.
• Assign KPIs and continually optimise the customer journeys based on KPI result.
• Collaborate with the wider Customer Marketing team to inform the total customer experience.

What you'll need to have:

• A background in marketing, ideally with experience in CRM digital and printed communications.
• Be a creative individual with a customer-first, analytical mind set.
• Have excellent relationship, organisational and communication skills.
• Be flexible, happy to give something a go, and contribute to lots of different work.

Our Benefits:

• Boots Retirement Savings Plan
• Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry-cleaning service

We have a great range of benefits in addition to the above that offer flexibility to suit you; click here to view our full list of company benefits (*all rewards and benefits are subject to change and eligibility).

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.