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Implementation Specialist, Central Operations - Boots UK
Summary
Job Reference: 2 3 6 3 6 4 B R
Secondment
37.5 Hours
Contract: Secondment + 4 months
Recruitment Partner: Frankie McCallister-Lyas
Overview:
As part of the Operations Development team, the Implementation Specialist supports the readiness and implementation of key projects into Pharmacy & Central Operations. This will encompass, engaging with the store teams to complete readiness activities, go-live planning, deployment and stabilisation support and transition to BAU.
Key Responsibilities:
• To work flexibly across a wide geography to meet the needs of the learner and the wider business
• Work through a pre-defined implementation checklist to ensure that stores are ready for the transition (coaching Store Leaders to do this where necessary)
• Ensure that appropriate, timely and skilled support is in place for store’s.
• Deal with issues raised locally. Record, monitor and escalate as appropriate
• Assess operational processes and implementation processes. Provide structured feedback via Implementation Manager to enable continual improvement
• Provide regular status reports to the Implementation Manager. Highlight successes and issues appropriately with training etc.
• Manage, monitor, record and report any pre readiness and post go live signoffs.
• To set the standard and expectations of what good looks like for Boots colleagues/leaders, through leading by example and modelling excellence
• To deliver supplementary learning/coaching – to an exceptional standard
• To upskill, motivate and create positive changes in the knowledge, skills, and behaviour of learners through the use of various methodologies and techniques.
What you’ll need to have:
• Strong knowledge of Pharmacy/Store Operations and systems
• Ability to Impact and Influence stores teams including higher level work levels
• Strong communication skills and self confidence
• High attention to detail and focus on delivering to plan and to a high quality
• Self-motivated and ability to work independently
• Strong Engagement and Relationship building skills
• Confident at coaching and facilitator, with the ability to manage groups
• Store leadership experience as a Small Store Manager or Assistant Manager
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Our benefits:
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)
What’s next:
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Recruitment Partner: Frankie McCallister-Lyas
Overview:
As part of the Operations Development team, the Implementation Specialist supports the readiness and implementation of key projects into Pharmacy & Central Operations. This will encompass, engaging with the store teams to complete readiness activities, go-live planning, deployment and stabilisation support and transition to BAU.
Key Responsibilities:
• To work flexibly across a wide geography to meet the needs of the learner and the wider business
• Work through a pre-defined implementation checklist to ensure that stores are ready for the transition (coaching Store Leaders to do this where necessary)
• Ensure that appropriate, timely and skilled support is in place for store’s.
• Deal with issues raised locally. Record, monitor and escalate as appropriate
• Assess operational processes and implementation processes. Provide structured feedback via Implementation Manager to enable continual improvement
• Provide regular status reports to the Implementation Manager. Highlight successes and issues appropriately with training etc.
• Manage, monitor, record and report any pre readiness and post go live signoffs.
• To set the standard and expectations of what good looks like for Boots colleagues/leaders, through leading by example and modelling excellence
• To deliver supplementary learning/coaching – to an exceptional standard
• To upskill, motivate and create positive changes in the knowledge, skills, and behaviour of learners through the use of various methodologies and techniques.
What you’ll need to have:
• Strong knowledge of Pharmacy/Store Operations and systems
• Ability to Impact and Influence stores teams including higher level work levels
• Strong communication skills and self confidence
• High attention to detail and focus on delivering to plan and to a high quality
• Self-motivated and ability to work independently
• Strong Engagement and Relationship building skills
• Confident at coaching and facilitator, with the ability to manage groups
• Store leadership experience as a Small Store Manager or Assistant Manager
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Our benefits:
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)
What’s next:
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
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