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Healthcare Clinic Specialist



Job Reference: 2 3 4 5 3 9 B R

Reading, The Oracle Centre


Various Hours Available

Previous experience is not required and full training will be provided

About the opportunity

Are you passionate about customer care and delivering Healthcare services? We are looking for team members who are passionate about Healthcare that are keen to learn a new skill and play a key role in delivering our new earwax removal service to the local community. .

You will go through specialist training to understand how to complete the ear wax removal process, including how to talk to customers about the process and using a camera to look inside the ear(s) before proceeding to remove the ear wax. You will also complete our healthcare training programme to enable you to advise on the healthcare counter customers with their healthcare needs.

Your role will be to greet customers, verify their details, complete an ear health questionnaire with the customer, look inside the ear(s) using a camera, and then to use specialist microsuction equipment to gently remove ear wax from the customer’s ear(s) to improve their hearing.

Your main duties will include:
  • Greeting customers and verifying their details
  • Clerical duties such as management of appointment booking process for the earwax removal service
  • Explaining the earwax removal procedure to customers
  • Removing earwax in line with current guidelines
  • Recording clear and accurate medical notes
  • Maintaining quality of service delivery by following Standard Operating Procedures and adhering to health and safety standards
  • Ordering and maintaining adequate stock of requisite materials needed to deliver service
  • Working with wider healthcare professionals (e.g. audiologists and GPs) to escalate queries and signposting into other healthcare services
  • You will go on the Healthcare Advisor Programme and support future Pharmacy Services in-store

What you’ll need to have
  • Five GCSEs or equivalent.
  • It would be great if you had Healthcare experience however this isn’t mandatory
  • Motivated to complete theoretical training
  • Excellent communication skills (verbal and written) to communicate with customers and other healthcare professionals
  • Confident, Empathetic, approachable and able to interact sensitively
  • Digitally savvy and comfortable using a smartphone
  • A passion for customer care and working in Healthcare
  • Prepared to learn and be comfortable in completing a Healthcare training programme at NVQ2 or equivalent

  • Competitive holiday allowance (with the option to buy more)
  • Boots Retirement Savings Plan
  • Discretionary annual bonus scheme
  • Generous staff discount

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; Click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility)

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

To find out more about life and careers at Boots, click here.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.

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Why Boots?

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