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Pharmacy Operations and Governance Manager

Pharmacy | ROI»Corporate Functions & Business Support


Job Reference: 2 3 3 8 8 9 B R

Dublin, City West


37.5 Hours

As the Pharmacy Operations and Governance Manager, you’ll lead the delivery of an excellent pharmacy operations and governance platform, helping to identify pharmacy operations and professional standards issues, working in partnership with key stakeholders and pharmacy teams to ensure all relevant issues are resolved and/or escalated.

The importance of your role

This is your opportunity to be part of a new team, in a new and exciting role which will support our store leaders and pharmacists to deliver excellent pharmacy operations and patient safety every day. Reporting directly into the Director of Pharmacy you will be part of a team of pharmacy experts within Boots Ireland. You will lead the pharmacy operations and patient safety agenda with pace, removing complexity and enabling simplicity for our pharmacy teams. Coaching, developing and inspiring your Area Managers and Pharmacy teams to build their capability and support the delivery of complete care for our patients.

What you’ll be doing day to day

• As an important member of the pharmacy team your guidance and input to the development of Pharmacy Strategy will facilitate efficient implementation in stores
• A supporting and challenging partner to AMs and store pharmacy teams, responsible for pharmacy items, quality of over-the-counter patient centred care, services, profit and professional standards
• Analyses operational and performance indicators (e.g. Pharmacy Scorecard, Operational Guides, Patient Safety Review and Weekly Clinical Governance checklist) to adopt a risk-based approach to pharmacy standards thereby improving the operational and governance platforms
• Demonstrates passion for operational excellence and creates a climate where we don’t walk past less than the best in our standards across our pharmacies with a requisite focus on our complex area of the business
• Leads the pharmacy operations and clinical governance agenda with pace, working to remove complexity and enabling simplicity for our pharmacy teams to deliver exceptional patient centred care
• Coach, develop and inspire pharmacists and line leaders to develop their capability and embed best practice through support and challenge which will ensure pharmacy operational and governance compliance with pharmacy SOPs and operational guidance
• An integral member of the Pharmacy Team who works in collaboration with the regional team to ensure the local pharmacy business plans reflect the individual opportunity for each Pharmacy
• Builds powerful relationships across the region, inspiring and influencing others to create the best pharmacy experience for customers

How will you be doing it?

By developing big relationships across the regional team you will inspire and influence others to create the best pharmacy experience for patients, built on a world class pharmacy operations platform. You will be working closely with all pharmacy support colleagues to support your agenda and prioritise. The majority of your time will be spent in pharmacies, some that will be in great operational shape and others that will require your leadership, coaching and support.

What you will need to have.

• Registered Pharmacist with high credibility internally and externally
• Minimum of 3 years’ experience of community pharmacy in a large multiple, preferably with a pharmacy operations/clinical governance focus
• Sound commercial awareness and line management experience of stores at a senior level
• Excellent communicator (verbally and written), with remote leadership capability
• Demonstrates a sound understanding of the our store team capability requirements needed to meet those of the local healthcare environment
• Has completed and has understanding of relevant mandatory training

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.
To find out more about life and careers at Boots, click here


A member of our Resourcing Team will be in touch with you via phone or email to give you an update on your application status and discuss any next steps. If you have not been successful on this occasion, you will be notified by email.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

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