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Agency Operations Specialist - Marketing

Support Office»Marketing & Communications


Job Reference: 2 3 2 4 4 4 B R

Nottingham Support Office


37.5 Hours

Level 6

About the role:

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

The Agency Operations Specialist supports the Head of Agency Operations in managing multiple complex systems and processes that support the efficient operation of the B-Hive, its internal clients and other partner agencies. Most important of these are our work management and digital asset management systems, Adobe Workfront and AEM Assets. This role is embedded in the B-Hive and works closely with the creative, client management and operations teams to provide them with the systems and support they need

Day to day:

  • Front-line responsibility for administration, operation and training of the Adobe Workfront Work Management system.
  • Front-line responsibility for administration, operation and training of the Adobe AEM Assets & Brand Portal DAM
  • Creating and providing business reporting/weekly dashboard for the Lead Team and other teams
  • Responsible for creating, dissemination and enforcing clear standard on asset naming and metadata
  • Liaison with internal and external clients on use and interoperability with B-Hive systems
  • Operation, maintenance & training of other operational systems used by the B-Hive to deliver creative work
  • Liaison with IT, finance and other support teams on issues that affect B-Hive

What you’ll need to have:

  • Ideally, administration or operational experience with Adobe Workfront or other work management systems
  • Deep understanding of business systems, both technical/admin and from a user PoV
  • Demonstrated technical competency with business system operations (eg: work management, project management, BI)
  • Logical structured thinker
  • Likely to hold a degree, or equivalent apprenticeship or experience in a technical, scientific, data, business field
  • Comfortable creating an appropriate level of structure in the unusual, fluid environment of a creative team/agency
  • Able to create, explain, document and train a wide range of users in required processes

Why Boots:

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at (Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate)

What’s next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.


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