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Customer Service Advisor

Support Office»Retail & Central Operations

Summary

Job Reference: 2 3 1 9 4 9 B R

Nottingham Support Office

Permanent

37.5 Hours

Customer Service Advisor

Contract:
Permanent
Salary: £23,463
Working hours: 25 - 37.5 hours

A typical shift pattern that allows for two full weekends off in a 4-week rotation. For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days. We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.

To ensure we can support our customers and store colleagues, our operating hours are:

  • Monday to Friday 8:30am to 6:30pm
  • Saturday 8:45am to 5pm
  • Sunday 10am to 5pm

We are also able to consider part time applications for those who are able to work 25+ hours per week, and can also commit to weekend working.

About the role

We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Nottingham Support Office. You will be working as part of our Inbound Customer Service Team, delivering excellent care through every customer interaction.

You will be handling inbound calls and emails from our customers and store colleagues, where you will need to actively listen, understand, and support them with any queries. This could be helping them with anything from; Boots.com, Advantage Card and Healthcare services queries.

Induction

Throughout your initial six weeks of training, you’ll engage in a blend of classroom and on the job learning. Our Training Team and Mentors will also provide continuous support as you progress in role. The first week of initial training will be scheduled as full time for this role, regardless of the position applied for.

What you’ll need to have

  • Strong computer knowledge
  • Ability to work in a fast-paced environment
  • Ability to multi-task effectively
  • Problem solving skills
  • Take ownership of your own performance
  • Ability to show resilience during challenging conversations

It would be great if you also have

  • Salesforce knowledge
  • Contact centre experience

Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. If you have any questions about this vacancy, please contact csc.recruitment@boots.co.uk

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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