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Head of Customer & Commercial Planning - Boots UK

Support Office»Marketing & Communications


Job Reference: 2 3 1 6 1 3 B R

Nottingham Support Office


37.5 Hours

Closing Date: 7th June

Location: Nottingham

Contract: Permanent

Recruitment Partner: Frankie McCallister-Lyas


The Go to Market Planning team sits centrally within the Commercial teams of Boots, reporting into Marketing, but playing a critical role to the total function, across Commercial, Digital and insights in particular. The role reports to the Director of Go to Market and has two Customer and Commercial Planning Manager direct reports.

Leading the Planning team in Go to Market, this is an exciting opportunity to join and to drive the development of a critical capability at the heart of the new business operating model. Peers and critical stakeholders of this role are across all the Business unit and marketing leadership teams as well as strong links into both Core and Commercial Operations, as well as the wider Go to Market team.

This role is a critical linchpin in driving the creation of the best strategies and plans for the total business while ensuring this is achieved in the most efficient way to hit all our financial, customer and strategic targets. This role operates across the Business units and Marketing to drive the creation, trade-off and governance of our plans.

Key Responsibilities:

· Development of an innovative in-year trade plan which drives meaning and difference for Boots:

o Responsibility to ensure the plan is grounded in insight and data

o Ownership of the processes and governance that drive the creation of the plan

o Strong input into proposition creation within the plan (particularly where it is across multiple business units)

o Co-ownership of brief to other leads (e.g. Digital and Marketing) on the plan to execute

o Responsibility to review & respond to changes in context/market & lead reactive changes to the plan (and our processes and governance to facilitate this)

· Interrogation of the in-year trade plan and particularly the elements within it (e.g., promotions, NPD or the marketing plans) to ensure these are sufficient to achieve our targets.

· Consolidation & communication of campaign performance, market & competitor activity to influence future activity, communicated to the rest of the business.

· Evolution of our process, governance, and ways of working to continually optimise the delivery and efficiency of our plans (as well as drive and facilitate innovation)

What you need to have:

· Experienced leader (ideally across at least two of Commercial, Marketing and Insights)

· High level of organisational skills (potentially with some programme skills)

· Senior stakeholder management

· Strong commercial acumen and experience

· Strong track record of delivery to targets, through the creation of owned plans and strategies

· Ability to see different perspectives (commercial, customer, brand and operational) to drive for the right blended plan and outcome

Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.


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