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Marketing Specialist, No7 CRM (12-month fixed term contract)

Support Office»Marketing & Communications


Job Reference: 2 2 9 9 8 5 B R

Nottingham Support Office


37.5 Hours

Level 6

Location: Nottingham

Contract: 12- month fixed term contract

Recruitment Partner: Frankie McCallister-Lyas


Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you’ll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.

You’ll develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.

Reporting to the Marketing Manager you will work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company.

Key Responsibilities:

  • Manage multi-channel Loyalty campaigns that support Boots and No7 objectives Responsible for copy and creative direction.
  • Work closely with the data team to ensure effective targeting and continuous improvements in the use of our data.
  • Develop CRM strategies to retain existing, win back lapsed and acquire new customers. Championing the customer journey and life time value.
  • Drive KPI performance including channel engagement and incremental sales.
  • Scope and develop new CRM capabilities for the No7 brand.

What you'll need to have:

  • A creative individual with a customer-first mind set.
  • Working in marketing and preferably 121 and/or digital environment with experience in Email and Direct Mail and familiar with emerging CRM technologies.
  • Multi-channel CRM experience
  • Passionate about Boots and our customers and keen interest in beauty and skincare.
  • Proactive in finding solutions not problems.
  • Organise own workload, often balancing multiple projects and campaigns simultaneously.
  • Initiative to identify opportunities

Our benefits

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

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Why Boots?

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