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Digital Operations Manager – Fraud and Payments

Support Office»Digital


Job Reference: 2 2 9 7 7 7 B R

Nottingham Support Office

Fixed Term

37.5 Hours

Fixed term contract - 18-24 months

Welcome to the team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.

Working in the Digital Operations team you’ll collaborate with various teams across the business as well as suppliers. You’ll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.

Your Responsibilities:
  • Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers. Accountable for leading the operational delivery and development agenda for your areas.
  • Managing Fraud and Payments online, owning and optimising business processes to improve operational efficiencies and output.
  • Managing and leading a team of Assistant Managers and Assistants, providing coaching and development opportunities to support growth.
  • Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing, leading on decision making.
  • Accountable for identifying and managing issues and incidents impacting daily trading through to resolution.
  • Provide senior management information, sharing key activities, issues and trends on analysis and insights into key areas of the digital journey, from placing orders through to delivery to customers and online returns, looking at ways we can continuously improve our customer offer.
  • You will be a key member of the Leadership Team, participating and contributing to the overall growth and success across the team who is seen as a digital leader not just within but also the wider company.
  • Management and ownership of our audit and controls processes for Fraud and Payments.
  • Supporting Projects and new initiatives as the business owner, providing SME knowledge and support through the project life cycle through to BAU refining and owning business processes post implementation.

About you
  • Experience in leading and managing a team of people, coaching and supporting personal development is essential.
  • Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large data sets. Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems.
  • Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills.
  • You will be required to work and make decisions at pace, working under pressure to tight deadlines whilst initiating and responding positively to challenging ideas and pressures to meet the needs and demands of an online business.
  • Knowledge of current Fraud industry trends is preferred but not essential.
  • Experience working with online Payments and knowledge of industry best practices.
Our benefits
  • Generous staff discount including enhanced discounts on Boots brands and Boots Opticians
  • Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service
  • Travel links including on campus bus stops, parking and close to train and tram links
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better. To find out more about life and careers at Boots, click here.

What’s next

If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

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Why Boots?

At Boots care is at the heart of everything we do.
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