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Business Analyst

Support Office»Technology


Job Reference: 218347BR

Nottingham Support Office


37.5 Hours

Level 5

Who we are

International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA. We leverage emerging technology and robust data to transform our pharmacy and retail offerings, improve experiences for customers and patients and enhance operational effectiveness for team members. Partnering with some of the finest tech providers and utilising a cutting-edge tech stack, we support two of the UK’s most trusted and established brands - Boots and No7 – in personalising their customer interactions. We’re an innovative team of specialists spanning security, hosting, architecture, software engineering, networks, project delivery and more. A proud equal opportunity employer, we passionately embrace team member diversity and provide a positive and inclusive working environment for all.

About the role

  • Working within the Healthcare Technology team, this is an opportunity to work across a diverse landscape of healthcare applications and initiatives. You will be at the centre of Boots Healthcare business, delivering the best solutions that put our customer needs first.

  • The day-to-day activities of the role will include but are not limited to:

  • Working collaboratively with business and IT stakeholders and using a variety of techniques as suitable to define, capture and prioritise the backlog of requirements and create user stories, including functional, non-functional and IT operational requirements for the project.

  • Analysing business requests, identifying and evaluating options for improving business systems and processes, ensuring the customers’ needs are always at the forefront of our solutions.

  • Planning the business analysis work for projects by defining timescales, milestones and dependencies for the work to proceed successfully in an Agile or Waterfall manner as appropriate.

  • Working in a team of other Business Analysts on large / complex pieces of work, ensuring that the vision, scope and requirements are aligned across the entire project.

  • Supporting the Lead Business Analyst to engage with business functions to understand their strategy and business plans to formulate product roadmaps.

  • Supporting test teams and project managers with the evaluation of defects and prioritisation of these defects.

  • Representing the business and their requirements through the project lifecycle.

Hybrid working - 3 Days in our Nottingham office, 2 days from home

We currently operate a fixed hybrid working approach for Support Office team members with a mix of remote and office-based working. Our set office days are Tuesday, Wednesday and Thursday with team members able to work remotely on Mondays and Fridays.

What you’ll need to have

  • You’ll have demonstrable experience as a Business Analyst – this role is about having the confidence and passion to take personal accountability for projects of varying scale and inspiring the implementation of outstanding solutions.

  • You’ll have excellent interpersonal skills with the ability to manage, influence, negotiate and collaborate with a variety of stakeholders at all levels in the business

  • You’ll be detail oriented and strive for a collaborative understanding to deliver the best product for our customers.

  • You’ll have the ability to handle multiple projects, deadlines, and work independently without supervision.

  • You’ll always strive to understand and bring others along when your understanding is greater than theirs.

  • You will have experience of working within both Agile and Waterfall software delivery environments.

It would be great if you also have

  • You will have experience of working as a Product Owner, Product Manager or Agile Business Analyst.

  • You’ll have experience of working in a fast paced healthcare, pharmacy or retail environment.

  • You’ll have a recognised qualification in business analysis.

Our Benefits

  • Boots Retirement Savings Plan

  • Discretionary annual bonus

  • Generous employee discount

  • Enhanced maternity/paternity/adoption leave pay

  • Flexible benefits scheme including discounted gym membership, life assurance, activity passes, holiday buying and much more.

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility). Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

What's next

If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.


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