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Insights Manager - Research (12-month fixed term)

Support Office»Data & Insights


Job Reference: 216784BR

Nottingham Support Office


Level 5

As an Insights Manager - Beauty you will be part of the Beauty Insights team (within a broader insights and analytics function) based in Nottingham who are instrumental in supporting the Boots UK Beauty Business Unit grow the business through delivery of customer, market and performance insights.


You’ll be leading Research projects, delivering strategic insights and solutions, working with multiple stakeholders across our Beauty business to drive commercial advantage by putting the customer at the heart of the decision-making process.

A focus on development across the wider team will provide opportunities and support for considerable personal growth and progression to becoming a well-rounded insight professional.

Our ideal candidates will have a mix of commercial understanding, excellent Research skills and a passion for turning insight into action.


  • Research partner to our Beauty commercial and marketing teams supporting them in developing their activity, shaping the future of our business

  • A passion for insights, ensuring customer understanding is at the heart of decision making, strategy and activation

  • Capturing, synthesising and communicating the reality of customer behaviour, beliefs, attitudes and motivations; applying these insights to ensure an unmatched Beauty proposition

  • Utilising the suite of insight tools/platforms available and working with external agencies

  • Support our commercial teams to run research paid for by suppliers, ensuring it is fully compliant with best practise business process and GDPR

  • Build and maintain relationships with key senior stakeholders to advise on best insight solutions and champion the voice of the customer

  • Identify and drive the business performance through holistic provision of insight, seamlessly integrating different research, customer and market sources

  • Contribute to a culture of innovation, pushing boundaries and confidence to explore new ways of working

Hybrid Working – 3 days in the Nottingham office & 2 days from home

We offer our Support Office team members a flexible, hybrid working approach based on empowerment, accountability, care and trust which includes a balanced mix of remote and office-based working - this will be discussed with you as part of the application process.


  • Experienced in Research (both Qualitative and Quantitative) with at least 5 years’ Research Manager experience in client-side, agency or consultancy roles

  • End-to-end Research management experience - working with agency partners to deliver research projects: understanding the business question, developing the brief, agency selection & management, overseeing every step of the project through to a quality output and debrief

  • Knowledge of wider market and customer trends that are influencing retail landscape and associated data sources

  • Experience in selecting, analysing and synthesising multiple sources of insight & data, translating these into tangible insights & recommendations

  • Excellent storytelling skills and an ability to adapt your communication style and approach to inspire people to take your ideas on board and land insight with impact

  • A proven track record in managing stakeholders, influencing and driving business direction and commercial decisions

  • The ability to think strategically and see the bigger picture, you will understand what makes a business tick

  • Experience in either Retail environment and/or Beauty categories would be advantageous


  • Boots Retirement Savings Plan

  • Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare

  • Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).


We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

To find out more about life and careers at Boots, click here


If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.


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