Property Programme Manager

CRITICAL PURPOSE OF ROLE

Lead the programme/project management and delivery role of a portfolio of business initiatives, for example:

• New store openings
• Extensions, refits and interventions
• Acquisitions
• Capital replacement
• Chiller roll out
• Multiple site roll outs
• Trial stores
• Offices
• Support Engineering / IS&T and Store Maintenance with ‘hands on support and advice’ to resolve issues
• Ad hoc/Other Ireland Growth Activity

Effectively leading the project team through the programme-life cycle and achieving agreed pre-defined critical success factors – with total end to end accountability

Responsible for leading the continued development and implementation of new project and programme processes and external resources

KEY ACCOUNTABILITIES

BRIEF DEFINITION

• Work with the client to develop and define the programme/project brief and scope
• Lead feasibility activity – process dependent on project type – in terms of deliverables and cost
• Provide input/challenge to programme business case
• Agree roles and responsibilities of the client and stakeholders
• Determine critical path with the client/stakeholders
• Understand the bench marking appropriate to programme type – and monitor against – e.g. £s/sq.m.
• Attend client/project governance meetings pre-brief
• Support the Property agenda in Ireland

PROGRAMME SET UP

• Propose and agree appropriate supply chain and delivery model with Senior Management
• Agree roles of delivery team – ensuring timely appointment particularly of Principal Designer and Contractor
• Define deliverable key milestone programme dates and ensure adherence by stakeholders and project team
• Confirm project delivery KPIs
• Accountability for programming/Air Traffic Control
• Accountability for providing materials/shopfitting forecasting to supply managers
• Agreement with Field Operations for the most effective delivery model
• Manage and control workload peaks and troughs, to aid successful delivery

PROJECT DELIVERY

• Deliver programme to agreed timelines – managing to detailed milestone maps
• Deliver programme to approved budget
• Ensure cost effect and documented change control
• Deliver to the agreed quality – ensuring completion of snagging in a timely fashion
• Attend client/project governance/update meetings
• Ensure quality delivery through whatever resources are deemed appropriate
• Ensure supply managers aware of materials/fittings requirements
• Site visits to be as required to confirm brief requirements; audit quality of planning; audit delivery
• Able to engage, motivate and lead teams to high delivery standards
• Ensures statutory compliance in planning and implementation for NI stores

• Deliver compliant schemes with the understanding of ROI building control and Irish fire regulations

LEADING THE TEAM

• Based centrally – ensuring accessibility – typically 3 days/wk
• Develop external supply chain and stay abreast of current developments
• Engages with key stakeholders and ongoing stakeholder management
• Takes time to build effective relationships and develop strategic partnerships
• Adopt new ways of working/technology to ensure cost effective in time/travel for internal and external resources

PERSONAL QUALITIES

• Drives robustness and discipline in delivery
• Holds client and stakeholders to account
• Provides regular reporting on time/cost/quality – regular cost updates
• Sets clear and high expectations
• Process orientated/driven
• Seeks and provides clarity
• Drives performance of individuals, suppliers and teams
• Commercially astute – able to comprehend financials/impact
• Excellent communication skills – written and verbal
• Operates at senior levels both internally and externally
• Adopts a zero tolerance policy to performance/delivery
• Organised and manages time effectively
• Holds a driving license
• Able to work away from home and travel between UK and ROI, visiting sites/stores across the Ireland Estate

KEY SKILLS

• Proven track record of successfully delivering projects to time, cost and quality
• Technical understanding relating to programme delivery in the contracting/construction environment
• Health and Safety knowledge of legislation relating to construction projects
• Technical project/programme management capability
• Commercial, financial and operational awareness

EXPECTATIONS IN SUPPORT OF DELIVERY
Project Tracking - Robust and visible, against published milestone dates, with regular reporting

Project Requirements - Adherence to all project requirements, ensuring compliance with corporate governance (timely appointment of Principal Designers/Contractors; provision of POs; Cost Plan 2 approvals)

Quality Delivery – including proactive management, reporting of snagging, project closures to agreed scope and brief with no snags, completion learning reviews and clear end to end accountability

Approval Meetings - Attendance at IPWG and Intervention/Phoenix meetings to present scheme and costs, providing information and options for decision making

Management and Development of supply chain – Architects/Job Runners, Project Managers and Contractors – building relationships, setting high expectations and holding to account for quality planning and delivery

Resource agreement at outset with Senior Management and prioritisation linked to Ireland/Property Governance