The importance of your role.
This is your chance to be part of something a bit different. You’ll help our customers feel good. Giving them fantastic customer care and that’ll make you feel good – and we think that’s a great opportunity. Making our customers feel better is what it’s all about. It’s everything from dispensing what they need, to your gentle advice that’ll put them at ease and you’ll let them know that you’re there for them. Together these elements will play a big part in making us No 1 for Customer Care.
What you’ll be doing day to day.
As a Dispenser your customer care will be really wonderful. It’s more than providing the medicine customers need it’s giving them a reassuring experience as a customer. It’s the little things that make a big difference, like a friendly chat. Using your expert knowledge and brilliant advice you’ll put our customers at ease. We’ve so many fantastic health services on offer, why not let our customers know about how they can benefit from them, by recommending how we can support them. It could be a small tip that makes all the difference. You’ll support the Pharmacy team, as the first point of call for customer queries. Inspire them with your amazing customer care and attention to detail. Your love for fantastic, and really personable service will keep our customers coming back. You’ll be part of making them feel good on so many levels.
How will you do it?
Build great relationships with the Pharmacy team, the more advice we can give the better our customers feel. Share what you know with your team, it could make such a difference to someone. Know our customers – it can make such a difference to the way we do things. By passing on feedback and taking action, you’ll be part of improving our care, even more. We’re so proud of the standards we have, and we want to look after our customers, so getting what they need is really important to us.
What you’ll need to have.
We’re looking for really great people, with a friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. It’s a fantastic opportunity to add to your own development, and a chance to learn more about us as a business. It could open up even more opportunities with us. You’ll need to have lots of professional and Pharmacy experience, along with really wonderful customer service skills. But it isn’t just about experience, we’re interested in seeing a bit more, the real you – and that makes us all feel good.
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