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Learning and Development Manager

Support Office»HR


Job Reference: 194396BR

Nottingham Support Office




Welcome to the Boots Leadership, Engagement and Development team – our reach is broad supporting across the entire business to set, evolve and deliver on solutions that build leader capability, nurture talent, engage and build teams, listen and advocate for better experience and more.

You’ll be joining a team that is passionate about enabling the business plan with learning and development that strengthens leadership capability, inclusively develops the talents of team members and builds a positive culture.
Our team is a supportive, collaborative and creative team. We enjoy working together to innovate on new, engaging learning experiences.


The work in this team is varied and stimulating. At times our work is strategic and other time hands-on. Wherever the focus, you’ll have a big impact on team members experience and the overall performance of the business.

This role will enable you to:

  • Develop innovative blended learning solutions including face to face and digital methodologies, ensuring that they are accessible for colleagues in a variety of business areas.
  • Engage with other capability and talent stakeholders as needed to align and connect people strategies and plans e.g. Employability, Talent & Future skills, Functional capability etc.
  • Scope requirements and deliverables for third party suppliers, managing key relationships to deliver high quality outcomes including strategies for learning and usage engagement, adoption & sustainment. Maximising impact and effectiveness of learning.
  • Diagnose learning needs and apply effective methodologies or approaches to uncover capability gaps and enable learning that has a demonstrable and positive impact on business outcomes.
  • Channel your passion, expertise and skills into strengthening leadership and capability so that we drive better outcomes for patients, customers and team members.

We offer our Support Office team members a flexible, hybrid working approach based upon empowerment, accountability, care and trust which includes a balanced mix of remote and office-based working - this will be discussed with you as part of the application process.

  • Use strong project and programme management skills to scope, design, implement and evaluate learning and development that is learner and business focused, on time and to budget.
  • Use exceptional stakeholder engagement skills to collaborate, align and support the introduction of people development solutions that have a broad reach across multiple areas of the business.
  • Apply subject matter expertise, along with internal and external insights to improve learner experience and learning impact at every stage of the process - from marketing, through to embedding and sustaining learning.
  • Have experience of different leadership and talent development approaches and methodologies, and understand their impact on inclusion, i.e. coaching, 360 feedback, personality assessments.
  • Collaborate as ‘One Team’ delivering a cohesive, connected learning offering. Look for opportunities to align and reinforce business objectives through the learning they develop and manage.
  • Know how to reinforce values through your work and day-to-day interactions and be dedicated to building an inclusive culture where everyone feels respected, valued and excited about their work.
  • Understand the business and commercial strategy and translate that into relevant and impactful learning objectives that are outcome focused and have an evidenced impact on the business, team members or customers and patients.

  • Boots Retirement Savings Plan
  • Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
  • Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you; click here to view our full list of company benefits (all rewards and benefits are subject to change and eligibility).


We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

To find out more about life and careers at Boots, click here.


Closing Date: Monday 30th January 2023

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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