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Assistant Development Manager, Customer Propositions

Support Office»Marketing and Brand

Summary

Job Reference: 194038BR

Nottingham Support Office

Permanent

Full-time

Assistant Development Manager, Customer Propositions

Overview of the role:


This is a fantastic opportunity to help develop and evolve the UK’s most loved retail loyalty scheme, the Boots Advantage Card. You’ll be part of our development team, creating, testing and refining key changes to the Advantage Card, and delivering improvements to the cardholder experience.

About the opportunity:

Launched 25 years ago, Boots Advantage Card is one of the most successful and rewarding loyalty programmes in the UK.
Part of our customer marketing team and reporting into the Development Manager, Customer Propositions, this role will work with cross-functional teams to ensure the successful customer launch of new proposition improvements and contribute to the development of future changes to our scheme.
Success in the role will require you to think differently, influence effectively and learn quickly. You'll develop your ability to deliver within a complex organisation and a broad range of channels and challenges.

• You’ll contribute to the development of our future customer loyalty propositions, working with external partners and cross functional stakeholders across marketing, trading, operations, digital and our IT development teams
• You’ll be the champion of new propositions that are launching, ensuring successful customer rollout and business adoption. Leading delivery of customer launch tests and campaigns, and working with our customer marketing team and other cross functional teams to raise embed new capabilities in our ways of working
• You’ll optimise evaluate results and optimise performance against key KPIs across all projects
• You’ll manage development budgets and processes

About you

• Self-starter, able to think differently and explore new ways to improve customer experiences and overcome challenges
• Excellent relationship builder and influencer with internal stakeholders and external agency partners
• Commercially and financially aware
• Fast learner with an appetite to develop new skills
• Ideally, you’ll have either a strong marketing background with experience of targeted and/or digital marketing, or experience in a related analytical or commercial role.
• Solid grounding in using data to make customer focussed and commercial decisions.

Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact elizabeth.parfitt@boots.co.uk

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