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Digital Product Owner - Boots UK

Support Office»E-Commerce

Summary

Job Reference: 178984BR

Nottingham Support Office

Permanent

Full-time

Working as a member of the Digital Product Management Team you will play a key role in the delivery of Boots’ Digital Transformation agenda. Putting the customer at the heart of all we do and with a focus on value delivery, you will be shaping and delivering the digital product vision, roadmap and subsequent development across our digital channels.

The Product Owner drives the delivery of their Product, owning and prioritising the backlog, they represent the ‘voice of the customer’ through the Product’s development. Monitoring its performance, they prioritise the delivery of maximum value.

Key Responsibilities:

• Supports the development of Product Roadmaps and Backlogs, using external and internal insights, ideation, customer feedback and prototyping/testing
• Elaborates and refines product backlog; ensuring customer, business and technology needs are understood during backlog refinement and feature elaboration
• Awareness of market and industry trends, applying external and internal insights to inform your product backlog and to identify innovations
• Promotes the best customer and business experiences across your areas of ownership, identifying and enhancing key customer journeys and business processes
• Communicates Product updates to relevant business stakeholders
• Monitor key measures and metrics, using multiple analytical tools to understand the performance of your products.
• May contribute to business cases for roadmap activities.
• Manages prioritisation and refinement of items in the product backlog, maximising value delivery
• Works collaboratively with key colleagues including User Experience, Optimisation, Programme Management, IT and others, in support of the successful delivery of your products.
• Represents the Product Management Team within scrum teams and at relevant development ceremonies, such as daily stand ups and sprint demos.
• Maintains alignment between product development and defined objectives, working with stakeholders and scrum team members to ensure successful product releases.
• Consistently applies Product best practice and acts as an advocate of the Product discipline

A bit about you:

• Previous experience usaging Product Management tooling (e.g. Jira, Confluence, Mural) and analytical systems (e.g. Adobe Analytics, Google Analytics)
• You are a digital advocate with an interest in current trends in digital development and omni-channel retail
• Analytically minded and customer focussed, you will be able to interpret data and feedback to identify future requirements
• You are a clear communicator and team player
• Structured and organised, you will be able to manage and prioritise a product backlog
• You demonstrate great attention to detail, but can maintain sight of the bigger picture.
• Proactive, independent and self-starting, you build and maintain relationships with a wide range of stakeholders
• You are able to understand technical aspects of product development, working closely with IT colleagues
• With a keen interest in Product Management & Ownership, you will develop and apply the discipline’s best practices and share your knowledge and experience with your teammates.

A bit about the team:

Boots has an exciting ambition to Transform our Digital and Omni-channel experience. The Digital Product Management team is at the heart of that ambition; focussed on delivering great experiences for our customers and growth for our business. We are a digital-first team with a broad remit, working on high profile initiatives within the organisation. We are fortunate to have great visibility and support from across Boots. As a team, we are committed to ongoing personal development to become the best Product Management function we can be.

This is a highly cross functional role, working with a wide variety of business areas to create great digital and omnichannel experiences. The right candidate will have the autonomy to drive the future direction of our Products and the team, and to progress within a dynamic and inclusive organisation.

Benefits:

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Boots Pension Scheme
• 25 days holiday + bank holidays
• Discretionary annual bonus scheme
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links
*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance, just speak to our Recruitment team to find out more.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email

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