Back to results

Design Operations Manager, UX - Boots UK

Support Office»E-Commerce


Job Reference: 178139BR

Nottingham Support Office



About the opportunity

We are looking for a Design Operations Manager to join our growing UX team at Boots UK. As part of the Digital Transformation team, the UX function drives a strong culture of learning and evangelising user-centred design culture that sits at the core of everything we do.

Part of this role will be to lead design operation activities in the UX team, working alongside UX designers and other design stakeholders to help deliver a consistent user experience for customers and help keep the team running efficiently.

About the role:

• Support a distributed experience design team, working with colleagues and clients across Boots
• Manage the design system (including Digital Design Library/Digital System Manager) and corresponding roadmap
• Build a process that would optimise designers’ day-to-day workflow—maximize engagement and reduce duplicated efforts
• Identify the critical gaps and weaknesses of an existing design process
• Assess design team skills and tools, create a plan for achieving high standards in design
• Unify design language across platforms to achieve consistency
• Own stakeholder communication to increase visibility and shout about our successes
• Lead the education, implementation, and evolution of Boots digital brand guidelines

About you:

• A good amount of experience in maintaining design systems and pattern libraries
• Enable designers embedded in product squads or project teams to stay aligned with the wider design organisation
• You will work with design leadership and HR to support a strong design culture, and develop robust hiring, onboarding and development practices
• You can provide hands-on design support where necessary supporting in the production of production-ready designs
• Build relationships across the organisation to help colleagues to get the most out of the design practice
• Be experience in transitioning design teams to the latest tools including Figma, Mural and Invision

Benefits of being part of the Boots UX team:

● Be part of the high performing, talented and caring team, who are responsible for designing Boots future digital experience
● Opportunity to develop practitioner skill set through coaching and mentoring from fellow UX and UI practitioners with a variety of experience and backgrounds
● The mix of being in the retail sector, with an omnichannel presence and an established brand identity, offers diverse and stretching design projects

Our Benefits:

• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

You might also be interested in

Got a question?

Check out our FAQs on searching for jobs, applications, interviews and other commonly asked questions


Why Boots?

At Boots care is at the heart of everything we do.
Discover how we support you to achieve your goals, how we’re creating an open and inclusive working environment and explore our meaningful benefits.