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Assistant Customer Partnership Manager

Support Office»Supply and Demand Planning

Summary

Job Reference: 178118BR

Nottingham Support Office

Fixed Term

Part-time

Assistant Customer Partnership Manager

A fantastic opportunity to join our Customer Partnership Team based in Nottingham which is responsible for the regional supply of our exciting brands to our customers across the EU & LATAM which include No7, Soap & Glory & Botanics brands.


About the opportunity

The Assistant Customer Partnership Manager reports to the Customer Partnership Manager, maximising No7 Beauty Company availability, sales and profit with our retail partners through executing the plan and driving operational performance for given retailers.
The Assistant Customer Partnership Manager contributes to the achievement of total customer satisfaction by providing high quality and timely service to all customers.

Key Responsibilities:

• To act as the first point of contact for customers daily queries in your region relating to day-to-day business operations.
• To maximise product availability and customer service, working with our 3PL warehouse teams to ensure that customer order schedules are adhered to.
• To investigate issues by reviewing customer KPIs and their drivers by interrogating appropriate data sources.
• To build understanding and share insights to inform action for customers, escalating complex issues where appropriate.
• To minimise the impact of supply shortages / overstocks for customers working with supply and commercial teams to influence and negotiate appropriate trade-offs.
• To identify and develop mutually beneficial opportunities to deliver performance improvements in availability, service and financial benefit through collaboration with internal and external stakeholders.

About you

• A passion for Customer Service and Joint Value Creation within the context of Customer Supply Chain.
• Experience in Supply Chain Management – 1-2 years.
• Able to represent Supply Chain internally and externally in a professional manner, with excellent verbal and written communication skills.
• Demonstrated analytical thinker, skilled in problem-solving and project management
• Proactive and results oriented. Able to prioritise and manage workload.
• Proficient in using Microsoft Excel, plus SAP knowledge preferred, as well as an ability to learn and utilise customer systems and data.

Benefits

We have a great range of benefits that go beyond salary and offer flexibility to suit you:

• Competitive salary
• Maternity / Paternity / Adoption leave pay
• Boots Pension Scheme
• Competitive holiday allowance
• Generous staff discount (Boots, Boot Opticians and Boots Hearing Care)
• £100 gift card for colleagues expecting/adopting a baby
• Access to corporate discounts, including retail, cinema, holidays etc (UK only)
• Discretionary annual bonus scheme
• Access to our Employee Assistance Programme
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, dental cover, life assurance, restaurant discount cards, activity passes, holiday buying and much more (exclusions may apply, eligible roles only)
• Onsite staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links

*All rewards and benefits are subject to change and eligibility.

Why No7 Beauty Company

No7 Beauty Company is the new face of beauty and creates the best in beauty for everyone.
We bring a collection of trusted, affordable beauty brands for every skin type, ethnicity, age, and texture. We’re proud of our stand-out portfolio of iconic, global beauty brands, including No7, Liz Earle Beauty Company, Botanics, Soap & Glory, Sleek MakeUp and YourGoodSkin.
Our collection of inclusive and innovative beauty brands has a rich heritage of over 85 years in beauty and skincare. We are powered by our diverse people, these loved brands and - with listening at the heart of our strategy - a deep understanding of our customers.
We’re serious about championing change, building purposeful brands and acting responsibly to make a difference.
What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact Shannon.Linton@boots.co.uk

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