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Assistant Optimisation Manager - Boots UK

Support Office»E-Commerce

Summary

Job Reference: 177176BR

Nottingham Support Office

Permanent

Full-time

Assistant Optimisation Manager
Welcome to the Boots.com team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. This Assistant Optimisation Manager role is in our Optimisation team – where we focus on using data-driven methods, innovative ways of thinking and AB testing to deliver better experiences for our customers and drive business growth.

As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth. With that, our Optimisation team is growing, matching an increased demand for data-driven change and AB testing.

About the opportunity
As Assistant Optimisation Manager, you’ll work with Optimisation specialists across Insights, UX and Development to shape and deliver our testing and personalisation strategies. Together, you’ll focus on using data and creativity to understand customer pain points and generate innovative solutions for testing. You’ll work with data, support in ideation and design, and manage hypotheses through from inception to live experiments.

You’ll have a passion for understanding customer issues, learning, shaping experiences and applying creativity, and will revel in the opportunity to drive significant growth for one of the UK’s leading eCommerce websites.

• Responsible for managing the day-to-day activity within the Optimisation squads, including removing blockers to ensure activities run on time and acting as a key contact for escalations across Optimisation, identifying and fixing issues, resolving queries and providing advice
• Work alongside team members from Insights, Digital Product, UX and Commercial teams to take hypotheses from inception to test delivery and post-test reporting
• Be involved in and support business projects with varying levels of complexity through to delivery, identifying and feeding in any Optimisation requirements or inputs
• Capture and support requests from wider Boots.com teams and senior stakeholders for key initiatives, challenging ways of thinking, always focusing on why and proving value. Building these requests into the optimisation roadmap to guide the overall strategy.
• Work across teams within boots.com (and wider business) to formulate and test web personalisation strategies
• Progress trials with 3rd parties, analysing results and sharing with the wider business
• Keep abreast of ongoing commercial aims of Boots.com, as well as industry tools and trends, to spot new opportunities for testing and innovation

About you
• Proven experience within conversion rate optimisation and AB testing, or in a fast-paced ecommerce role for a large retail business
• Able to work within a fast-paced, always changing eCommerce environment and comfortable managing your own workload
• Strong numeracy skills, ideally with experience in analysing, understanding and reporting online behaviours using web analytics platforms (ideally Google Analytics) and qualitative data sources (such as surveys, session replay and heatmapping)
• Data driven, with an ability to ask the right questions and think strategically, to not be afraid to challenge others and question the status quo
• Experience in analysing A/B test results, translating findings into user stories, actionable insights and recommendations
• Great stakeholder management, collaboration and communications skills that will enable you to work with multiple teams from across the business
• Proactive, investigative mindset with an enthusiasm for experimentation and innovation, and passion for identifying areas for improvement
• Strong knowledge of AB/MV testing tools, processes and strategies would be a bonus
• Experience in front-end web design and development (HTML, CSS, Javascript/jQuery) would be a bonus
• An ‘eye for detail’ and creative flair would be a bonus

Benefits
• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources
• Excellent onsite facilities, including; staff shop, opticians, gym, coffee shops, cafeteria, dry cleaning service and excellent travel links including on campus bus stops

Why Boots
Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

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