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Traffic Manager/Resource Planner, - Boots UK

Support Office»E-Commerce


Job Reference: 175201BR

Nottingham Support Office



Welcome to the team – an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers. As customers are changing, so are we: focusing on really understanding our customers’ needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

The Traffic Manager/Resource Planner is a critical role within the digital experience team in The team are a ‘mini in-house agency’ consisting of Creative Designers, Copywriters and Front-end Developers. The role is the ‘front door’ for the team, bringing work requests in from across trading and marketing, triaging and resourcing them, monitoring progress, and ensuring they are delivered on time. The role has significant responsibility for ensuring a large volume of activities (hundreds of assets, tens of pages and projects) are completed each week/month.

Key Responsibilities:

• Responsible for receiving work requests (briefs) into the digital experience team, leading triage and kick-off meetings, planning and resourcing work, and ensuring they are delivered on time and to specification
• Respond to daily trading challenges through leading traffic management across the team, prioritising work, scheduling resource and escalating risks as required
• Develop and manage the workflow tool (Wrike) to enable brilliant project delivery and reporting across all design, copy and FED activities.
• Build great relationships with all brief owners and stakeholders, to provide delivery plans, open communication, and advice to support the completion of their work
• Lead process and ways of working improvement projects as required

A bit about you:

• Our ideal candidate will be extremely organised, and experienced in co-ordinating the delivery and prioritisation of multiple projects simultaneously
• Excellent stakeholder management – confident in engaging, influencing and holding to account team and peers
• Project management skills and experience of working in a digital team or agency would be extremely helpful
• Positive and collaborative, with a can-do mentality, and the ability to remain calm under pressure.

A bit about us:

Work right at the heart of the business and join us on the exciting digital journey we’re on.

Play a leading role in driving growth by ensuring new projects are successfully implemented on the site. Life in the team is fast paced, every day is different and brings new opportunities to optimise what we do. We work with great people across the business and externally to execute our digital strategy and meet our customers’ needs.


• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops – Support Office only

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next:

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

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