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Quality and Governance Assistant

Support Office»Pharmacy


Job Reference: 172341BR

Nottingham Support Office



Quality and Governance Assistant

A permanent position has become available in the Chief Pharmacist’s Office (CPO), working predominately to support the management of pharmacy incidents and complaints, as well as supporting in other administrative tasks to support the wider CPO team. This role would be ideal for someone who has experience in working in community pharmacy, e.g. Pharmacy Advisor.

This role will be a good opportunity for anyone looking to try a Support Office role and gain insights into the CPO team, but also build relationships with other team members within the central Pharmacy function.

About the opportunity

The Quality and Governance Assistant will report into the Clinical Governance Specialist and will part of the Quality and Governance team within the CPO.

• This role is involved in reviewing the Pharmacy Incident Reporting and Event System (PIERS) to identify urgent pharmacy complaints and incidents and highlighting them to the relevant central CPO team/field team members
• They are the first point of contact and responsible for day-to-day administration for the Copy approval team within CPO
• Support the central CPO team with administrative tasks, such as maintaining field contact lists, outgoing mail, filing, archiving and telephone calls
• Creating distribution lists of stores to support issuing printed documents produced by the CPO team
• Attend the pharmacy planning meeting on behalf of the CPO team and support the coordination of activity planning for CPO

About you

• Pharmacy qualification, such as Pharmacy Advisor (preferential) or be prepared to work towards this qualification at the request of the business
• Good governance and operational knowledge of walk-in dispensing, Care Services and Medisure (DDS) (or be prepared to develop this knowledge)
• Good working knowledge of Microsoft Office Programmes such as Word, Excel and PowerPoint
• Must have a good command of the English language, grammar, spelling with articulate communication skills (both written and verbal) and a high concern for order and quality
• Must be able to work to tight deadlines, prioritise effectively and deliver on time, every time


We have a great range of benefits* that go beyond salary and offer flexibility to suit you:
• Competitive holiday allowance (with the option to buy more days)
• Boots Retirement Savings Plan pension scheme
• Discretionary annual bonus scheme
• Enhanced Maternity / Paternity / Adoption leave pay
• £100 gift card for colleagues expecting/adopting a baby
• Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
• Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
• Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
• Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
• Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
• Access to a range of learning and development resources and programmes
• Excellent onsite facilities including: staff shop, opticians, gym, coffee shops, cafeteria, outdoor seating spaces, dry cleaning service and excellent travel links including on campus bus stops

*All rewards and benefits are subject to change and eligibility.

Why Boots

Our mission is to help everyone to feel good. This starts internally – with every colleague and every team. In our stores and pharmacies, our warehouses and our Support Office, we work together, putting our customers first and our colleagues at the heart of everything we do. We aim to attract, develop and retain the best people, with a huge range of opportunities for you to continue to grow with us… just bring your passion and commitment and we’ll do the rest.

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

At Boots we're proud to offer our Support Office team members a hybrid working approach because how we work is central to our ability to compete, innovate and win together. Our hybrid, flexible approach to work is based upon empowerment, accountability, care and trust and includes a balanced mix of remote and office-based working.

What’s next

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact

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